Manager, Advanced Data Analytics and Insights
About The Position
As a Manager, Advanced Data Analytics in Fidelity’s Customer Knowledge and Strategic Insights organization, you will mine customer data to inform strategic decisions and transform customer experiences. You will help develop and lead data- and hypothesis-driven initiatives, synthesize and clearly communicate insights, and apply a customer-first mindset, ownership, curiosity, and continuous learning to deliver impactful results. This is an individual contributor role. The team supports the Investor Services and Tax Exempt Market Organizations by providing advanced analytics to inform business decisions. The role works across diverse teams to develop insights, reporting capabilities, and data-driven solutions for organizational leaders and the Digital Transformation organization.
Requirements
- Bachelor’s degree required.
- At least 4 years of experience generating analytical insights to drive business actions.
- Experience with analytical tools and programming languages such as SQL, Python, and R.
- Experience designing and developing dashboards and reports using Tableau or Power BI.
- Experience using and querying big data technologies such as Snowflake and Athena.
Nice To Haves
- Advanced degree.
- Experience with Digital and Live Interaction data.
- Experience leveraging AI, Generative AI, and automation tools to improve efficiency across the insight-generation process.
Responsibilities
- Create and summarize large structured and unstructured datasets.
- Collect and analyze data, develop insights, and build reporting capabilities to help organizational leaders make value-based prioritization decisions.
- Use deep statistical analysis to create solutions and drive thought leadership across the Digital Transformation organization.
- Collaborate across diverse skilled teams to achieve results for Fidelity and its customers.
- Develop and lead data- and hypothesis-driven initiatives.
- Clearly synthesize and communicate insights.
Benefits
- Comprehensive health care coverage.
- Emotional well-being support.
- Retirement benefits.
- Paid time off.
- Parental leave.
- Charitable giving employee match program.
- Educational assistance, including student loan repayment, tuition reimbursement, and learning resources.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
