Manager, Advanced Analytics

Walmart•San Bruno, CA

9d•$133,952 - $202,000•Onsite

About The Position

This position is responsible for owning workstreams and individual projects end-to-end for an assigned business area, category, or prototype. The role involves managing risks associated with implementations, establishing and monitoring key financial, operational, and Payment 'Health Metrics' to enhance operational excellence, and elevating the seller experience while mitigating payment friction. The Manager will work directly with product, operations, and other business partners on key processes to create efficiency, reduce errors, and help marketplace seller payments scale. A key aspect of the role is recognizing possibilities for streamlining and automating processes, keeping a vigilant eye on incidents and escalations, pinpointing gaps, assessing their impact on sellers, articulating protocols and Service Level Agreements (SLAs), and effectively communicating findings to leadership. The role also involves helping to create Standard Operating Procedures (SOPs) and offering guidance and constructive feedback. The Manager will tackle intricate business challenges through the application of advanced analytics to facilitate data-driven decision-making and formulate strategic recommendations to the team based on thorough data analysis. Additionally, the role includes orchestrating and implementing the data analysis strategy, offering guidance to the partner support team, and developing and designing comprehensive dashboards and reports to meticulously monitor the performance of seller opened cases. The goal is to ensure proactive identification and resolution of any issues, implement robust tracking mechanisms to prevent escalations, and promptly address concerns faced by sellers, thereby contributing to the overall efficiency and effectiveness of case management processes. The Manager will also manage resource allocation. This position does not supervise employees.

Requirements

Experience creating data visualizations to facilitate effective communication and support business decision-making.
Experience implementing data strategy to enhance data governance and ensure high data quality standards.
Experience with SQL programming and working with databases, including the integration and analysis of data from diverse sources.
Experience supporting product discovery, offering business impact assessments, and evaluating the performance of product features.
Experience driving process improvement initiatives to scale data and measurement solutions.
Experience executing data analysis and developing customer-focused business solutions.
Experience with strategic planning and decision-making to align operational activities with organizational goals.
Master’s degree or the equivalent in Business, Finance, Accounting, Statistics, Information Science, or related field; OR Bachelor’s degree or the equivalent in Business, Finance, Accounting, Statistics, Information Science, or related field and 2 years of experience in data analytics or related field.

Responsibilities

Own workstreams and individual projects end-to-end for assigned business area, category, or prototype.
Manage risks associated with implementations.
Establish and actively monitor key financial, operational, and Payment 'Health Metrics' to enhance operational excellence.
Elevate the seller experience and mitigate payment friction.
Work directly with product, operations, and other business partners on key processes to create efficiency, reduce errors, and help marketplace seller payments scale.
Recognize possibilities for streamlining and automating processes.
Keep a vigilant eye on incidents and escalations, pinpoint gaps, assess their impact on sellers, articulate protocols and Service Level Agreements (SLAs), and effectively communicate findings to leadership.
Help create Standard Operating Procedures (SOPs) and offer guidance and constructive feedback.
Tackle intricate business challenges through the application of advanced analytics to facilitate data-driven decision-making.
Formulate strategic recommendations to the team based on thorough data analysis.
Orchestrate and implement the data analysis strategy and offer guidance to partner support team.
Develop and design comprehensive dashboards and reports to meticulously monitor the performance of seller opened cases.
Ensure proactive identification and resolution of any issues.
Implement robust tracking mechanisms to prevent escalations and promptly addresses concerns faced by sellers.
Contribute to the overall efficiency and effectiveness of case management processes.
Manage resource allocation.