Manager, Accounts Receivable

Lifepoint Health • Louisville, KY

3d • Remote

About The Position

The Manager, Accounts Receivable (AR) provides leadership and oversight of accounts receivable operations within the Centralized Business Office (CBO) for behavioral health services. The role ensures timely and accurate third-party billing, payment posting, and follow-up across the operating system, clearinghouse, and denial management platforms. The manager oversees workflows to support reimbursement performance, claim resolution, denial prevention and appeals, and accurate adjustment processing. The position manages daily AR operations, monitors performance metrics, ensures compliance with payer requirements, and supports a high-performing CBO serving multiple behavioral health facilities.

The role provides operational, professional, and technical guidance to AR staff; works with facility Business Office Managers and Utilization Review departments; manages billing-software work queues; supports month-end close; and participates in staff hiring, training, supervision, and performance evaluation. The manager also develops and monitors quality assurance processes and AR policies and procedures, and reviews adjustments and refunds for accuracy, compliance, and documentation.

The position is remote and follows a Monday–Friday day schedule. Lifepoint Health describes its mission as making communities healthier and emphasizes patient care, integrity, individuality, kindness, and teamwork. Applicants must be authorized to work in the United States without employer sponsorship.

Requirements

• Associate’s degree in business administration, healthcare administration, or a related field from an accredited school.
• Four years of experience in medical billing/accounts receivable management.
• One year of experience in behavioral healthcare.
• Authorization to work in the United States without employer sponsorship.

Responsibilities

• Ensure staff accurately perform billing, collections, and accounts receivable follow-up for multiple facilities and payer types.
• Partner on accounts receivable strategy, performance, and revenue cycle initiatives.
• Monitor AR performance, productivity metrics, and workflow efficiency to maintain financial integrity of daily operations.
• Provide professional, operational, and technical guidance to AR staff, and address escalated payer, account-balance, and patient or family inquiry issues.
• Administer payer portals and website access as needed to support staff efficiency and security.
• Ensure accurate capture, posting, reconciliation, and maintenance of financial transactions, adjustments, and balances in alignment with payer mix and facility acuity.
• Communicate with Utilization Review departments to support timely and accurate information exchange related to billing, authorizations, and denials.
• Assign and manage staff work queues through billing software, monitor progress, and ensure timely completion of tasks.
• Maintain communication with facility Business Office Managers about facility-specific AR issues and operational needs.
• Develop, implement, monitor, and evaluate AR quality assurance processes to ensure compliance with applicable laws, regulations, payer requirements, and internal policies.
• Recommend, develop, and update accounts receivable policies and procedures.
• Review and approve adjustments and refunds for accuracy, compliance, and appropriate documentation.
• Prepare for and participate in weekly accounts receivable review calls.
• Support month-end AR close activities, including reconciliation, reporting, and variance resolution.
• Participate in hiring, training, supervision, and performance evaluation of assigned AR staff.
• Conduct routine audits of collection documentation and notes to assess effectiveness, identify training needs, and address performance or corrective actions.
• Exhibit the company’s core values: champion patient care, do the right thing, embrace individuality, act with kindness, and make a difference together.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision coverage for full-time and part-time employees.
• Life, accident, critical illness, and hospital indemnity insurance.
• Short- and long-term disability insurance.
• Paid family leave and paid time off.
• Higher education and certification tuition assistance.
• Loan assistance.
• 401(k) retirement package with company match.
• Wellness programs, including free gym memberships, virtual care appointments, mental health services, and discount programs.
• Ongoing learning and career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree