Accounts Receivable Manager

SBM Management Services•Sacramento, CA

About The Position

The Accounts Receivable Manager supports the Director of Revenue Cycle in the day-to-day management of Accounts Receivable operations. The position works closely with the Billing Manager, Collections Manager, and Cash Applications team to help achieve departmental goals, follow processes, and manage customer accounts accurately and efficiently. It serves as a leadership resource for the AR team and supports escalations, reporting, training, and operational oversight. The manager provides day-to-day leadership and oversight across Billing, Collections, and Cash Applications, and serves as the primary backup to department management. In the Director's absence, the manager assumes operational leadership responsibilities. The role carries out supervisory responsibilities in accordance with organizational policies and applicable laws, including hiring, directing work, evaluating performance, and resolving employee concerns.

Requirements

At least five years of progressive Revenue Cycle management experience in Billing, Collections, and Cash Applications.
At least two years of direct people-management experience, with demonstrated success leading teams, developing employees, and driving performance results.
Strong knowledge of Revenue Cycle operations, including Billing, Collections, Cash Applications, Accounts Receivable management, and dispute resolution.
Leadership and management skills, including the ability to coach, develop, motivate, and hold team members accountable.
Ability to build positive working relationships and foster a collaborative, team-oriented culture.
Strong communication and interpersonal skills for working with employees, management, customers, and cross-functional partners.
Ability to prioritize competing responsibilities, manage deadlines, and make sound operational decisions.
Strong analytical and problem-solving skills, including the ability to identify risks and implement effective solutions.
Proficiency in Microsoft Office applications, particularly Excel, and experience with ERP and Accounts Receivable systems.
Ability to provide operational leadership and ensure business continuity in the Director of Revenue Cycle's absence.
Strong leadership presence and emotional intelligence, with a management style that complements and supports the existing team structure and culture.
A valid driver's license may be required based on business needs. Employees who drive for work must maintain an acceptable Motor Vehicle Record and meet company driving eligibility requirements.
Regularly sit; frequently walk and use hands to finger, handle, or feel; occasionally stand.

Nice To Haves

Bachelor's degree in business, Accounting, Finance, or a related field.

Responsibilities

Assist the Director of Revenue Cycle with daily oversight and management of Accounts Receivable operations.
Provide leadership and support to the Billing Manager, Collections Manager, and AR team to help achieve departmental objectives.
Monitor billing, collections, and cash application activities for accuracy, timeliness, and compliance with company procedures.
Address escalated customer account issues, payment disputes, billing discrepancies, and collection challenges.
Review AR aging, collection performance, and unbilled revenue trends; identify risks and recommend corrective actions.
Support payment research, unapplied cash resolution, and reconciliation activities through a functional understanding of cash application processes.
Assist with employee coaching, training, performance management, and development.
Ensure adherence to departmental SOPs, internal controls, and revenue cycle processes, and identify opportunities for operational improvement.
Maintain knowledge across Billing, Collections, and Cash Applications to support leadership coverage and business continuity.
Provide day-to-day leadership and oversight of the Revenue Cycle team, including Billing, Collections, and Cash Applications.
Serve as the primary backup to department management and assume operational leadership responsibilities in the Director's absence.
Interview, hire, plan and assign work, direct employees, conduct performance evaluations, reward and discipline employees, address complaints, and resolve problems.
Ensure employees are properly trained on tasks and safety requirements.
Perform other duties as assigned.