Manager, Accounts Receivable

Definitive Healthcare, US • Framingham, MA

9d • Remote

About The Position

We are seeking a Manager, Accounts Receivable to lead our global Accounts Receivable and Customer Financial Services operations. This role is responsible for driving cash flow performance, managing customer credit risk, and scaling billing and collections processes in a high-growth environment. You will partner closely with Sales, Revenue Accounting, FP&A, Legal, and IT to ensure a strong, compliant, and customer-focused order-to-cash function.

Requirements

• 8–12 years of progressive experience in Accounts Receivable, Order-to-Cash, or Customer Financial Services.
• Proven experience leading global or multi-regional AR teams.
• Strong knowledge of credit risk management, collections, billing, and AR accounting.
• Experience operating in a SOX-compliant, public-company or pre-IPO environment.
• Hands-on experience with NetSuite and AR automation tools (HighRadius strongly preferred).
• Collaborative leader with strong business partnership and change-management skills.

Responsibilities

• Lead a global AR organization, including oversight of offshore/shared-services teams.
• Own customer credit policy, collections strategy, and AR governance.
• Act as the senior escalation point for aged receivables, billing disputes, and complex customer issues.
• Drive AR automation and systems optimization across platforms such as NetSuite, HighRadius, and Salesforce.
• Oversee SOX-compliant controls across the order-to-cash cycle and support external audits.
• Partner with Sales and Deal Desk on non-standard payment terms and billing structures.
• Own AR reporting, KPIs, and executive dashboards, including DSO, aging, and bad debt.

Benefits

• medical
• dental
• vision coverage
• unlimited paid time off
• 401(k) plan with employer contribution

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed