Manager - Accounts Receivable Deductions

Tropicana Brands Group • Chicago, IL

9h • $87,000 - $120,000 • Hybrid

About The Position

Tropicana Brands Group (TBG) is seeking a Manager – Accounts Receivable
Deductions (Trade and Non-Trade) to serve as the subject matter expert for
deductions within the Order-to-Cash (OTC) function. This role will own and
govern the end-to-end deductions process, providing deep expertise in TBG
business processes, enabling technologies, industry practices, and key customer
accounts. The role will act as the primary conduit between the offshore
operational teams and internal stakeholders including IT, Project Management,
Sales, Commercial Finance, and Controllership. Reporting to the Global Process
Owner (OTC), this position is accountable for operational excellence, process
integrity, and continuous improvement across trade and non-trade deductions
globally.

Requirements

• 10+ years of experience in customer deductions management (trade and non-trade) within a CPG or B2B manufacturing environment.
• Demonstrated experience owning or leading end-to-end OTC or deductions processes in a global or shared services model.
• Proven experience working with offshore/BPO service providers, including SLA management and issue escalation.
• Strong hands-on knowledge of SAP S/4HANA and Trade Promotion Management (TPM) systems, with an understanding of system integrations and data flows.
• Deep understanding of customer remittances, pricing structures, promotional mechanics, and common deduction behaviors.
• Solid understanding of logistics, supply chain, fees, fines, and penalties related issues in CPG
• Solid understanding of contracts, pricing, and unearned cash discounts are handled in the industry.
• Experience leveraging data, reporting, and analytics to drive operational and financial outcomes.
• Strong business acumen with the ability to translate operational detail into executive-level insights.
• Exceptional collaboration, communication, and influencing skills across matrixed, global organizations.
• Hands-on, proactive problem solver comfortable operating in fast-paced, evolving environments.
• Customer-focused mindset with a strong understanding of the impact of deductions management on customer relationships and working capital.
• Bachelor’s degree in finance, Accounting, Business, or a related field required
• Must be legally authorized to work in the United States without the need for employer sponsorship now or in the future
• Must be located in Chicago, IL surrounding area or willing to relocate for the duration of employment.
• Willingness to adapt and thrive in a blended work environment with 3-days in office, seamlessly transitioning between remote work and in-office operations

Responsibilities

• Own the global end-to-end customer deductions process (trade and non-trade), from receipt of remittance advice through creation, categorization, investigation, resolution, and closure.
• Ensure timely resolution and closure of open deductions, actively managing ageing balances and chargeback execution to maximize recovery.
• Own deductions policies, performance standards, and controls; monitor and report adherence against defined targets in partnership with Sales and Commercial teams.
• Serve as SME to the offshore/shared service provider, ensuring deductions are accurately categorized, processed, investigated, and dispositioned in line with SLAs and internal controls.
• Provide functional guidance, escalation support, and issue resolution for complex or high-risk deductions, including large customer accounts and executive-level escalations.
• Drive consistent execution of global processes while enabling regional nuances where required.
• Partner closely with Sales, Customer Service, Logistics, Commercial Finance, and Controllers to resolve deductions related to promotions, pricing, shortages, and logistics disputes.
• Act as the functional bridge between Operations, IT, and Project Management for deductions-related initiatives, enhancements, and defect resolution.
• Serve as the functional owner for deductions-related capabilities across SAP S/4HANA, TPM, and other deduction related tools, ensuring process integrity across system integrations.
• Own defect identification and resolution related to system or interface issues, partnering with IT and technical teams to accelerate closure and reduce rework.
• Support ERP enhancements, automation, reporting improvements, and transformation initiatives aligned with the broader OTC roadmap, consistent with global process ownership expectations.
• Own global deductions reporting, analytics, and trend analysis using ERP standard reports and data visualization tools such as Power BI.
• Identify root causes and systemic drivers of deductions, collaborate cross-functionally to coordinate corrective actions to reduce future volume and improve customer experience.
• Drive continuous improvement through standardization, simplification, and adoption of industry best practices, consistent with shared services and GPO operating models.

Benefits

• a comprehensive benefits package which includes a 401(k) plan, medical, dental, vision, company provided life, STD and LTD insurance. In addition, you may also elect to participate in voluntary life, accident, hospital, and critical illness coverages.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 501-1,000 employees