Accounts Receivable Manager

Crown Linen Service•Nashua, NH

17h•Onsite

About The Position

Crown Linen Service, Inc. is a family-owned company that has proudly served customers since 1914. For more than a century, we have built a strong reputation for quality, service, and reliability in the textile, linen, and uniform industry. We take pride in our people, our customer relationships, and our continued growth. The Accounts Receivable / Collection Manager is responsible for leading the AR and Collections team to ensure timely and accurate collection of outstanding receivables. This role involves developing and implementing collection strategies, managing customer credit risk, ensuring compliance with financial regulations, and maintaining strong internal and external relationships. The Manager plays a key role in optimizing cash flow and minimizing bad debt exposure.

Requirements

High school diploma required
3–5 years of experience in accounts receivable or collections

Nice To Haves

associate or bachelor's degree in accounting, finance, or business preferred
2–3 years of supervisory or team leadership experience preferred
experience with AR or ERP systems preferred
Proficient in Microsoft Office Suite

Responsibilities

Lead and manage the AR/Collections team, including hiring, training, and performance evaluations.
Develop and implement effective collection strategies and policies to reduce delinquency rates and improve cash flow.
Oversee accurate and timely posting of payments (checks, ACH, EFT, credit cards) using ABS, Alliant (route accounting packages) and Global Pay and Cardpointe (credit card processors.)
Monitor and manage the accounts receivable aging report; ensure timely follow-up on overdue accounts.
Conduct credit risk assessments for new and existing customers; approve or adjust credit limits.
Collaborate with sales, customer service, and operations to resolve billing disputes and improve customer satisfaction.
Escalate and manage severely delinquent and terminated accounts, including coordination with legal counsel or collection agencies.
Ensure compliance with federal and state collection laws and internal credit policies.
Prepare and present regular reports on AR metrics, collection performance, and risk exposure to senior leadership.
Maintain secure and confidential handling of sensitive customer financial data.
Conduct periodic audits of AR processes to ensure accuracy and compliance.
Recommend and implement process improvements to enhance efficiency and accuracy in AR operations.
Stay current with industry trends, legal updates, and best practices in credit and collections.