Manager, Account Management - ShareGate

ShareGate- en

5d•CA$170,000 - CA$200,000•Remote

About The Position

ShareGate is the leading Microsoft 365 migration and governance platform, trusted by over 100,000 IT pros for its unmatched simplicity. It offers the simplest, most reliable, and most affordable way to move business data to Microsoft 365. ShareGate also helps organizations stay in control once their data is migrated. Its powerful governance features let users assess environments, uncover issues, and apply fixes on the spot, so everything stays clean, secure, and optimized. It lays the groundwork for safe Microsoft Copilot deployment within organizations. ShareGate is developed by Workleap Technologies, a Montréal‑based software company. The ShareGate Account Management team owns renewals and expansion across the existing customer base, and the motion is about to change. Today it runs fast and transactional: a large book, short cycles, high volume. Where we're headed is more deliberate: a segmented renewal motion with real cross-sell revenue built into it. As Manager, Account Management, you own that transition and the team that delivers it. You'll lead 4–8 Account Managers accountable for GRR, NRR, and expansion. You'll coach on live deals, rebuild the playbook as you go, and stay close enough to the pipeline to know what's actually happening in it. Leading through change means owning the friction your team runs into and being straight with them about what's shifting and why. This is a builder’s role. If you've run a high-velocity renewal motion and know what it takes to turn it into an expansion engine, this one's for you.

Requirements

2+ years leading an Account Management or Customer Success function accountable for both renewal and expansion targets, with a track record of hitting them
Experience across both ends of the motion — high-velocity transactional renewals and white-glove, strategic accounts — and the judgment to know which one an account needs
A builder's instinct: you make bets, find out fast whether they worked, and change course in front of your team without losing them
Strong leadership through change: you over-communicate, own the frustrations your team hits, and stay honest when the answer isn't clear yet
Strong coaching instincts and radical candor: you can watch a call, name the moment it went sideways, and explain it in a way that sticks
Working AI fluency: you build workflows and use AI to analyze CRM data and pressure-test decisions, not just to draft emails (HubSpot experience is a plus)

Nice To Haves

familiarity with the Microsoft 365 ecosystem
experience taking a velocity-driven team through the shift to expansion-led

Responsibilities

Hit team-level targets across GRR, NRR, and expansion by running a proactive, structured renewal motion instead of reacting at T-90
Transform a high-velocity renewal team into a segmented, expansion-led one, sequencing the change so throughput holds while the new motion takes root
Grow cross-sell revenue by leading the ShareGate Protect motion into the existing Migrate base and coaching AMs to open second-product conversations that actually land
Develop a team of 4–8 Account Managers through weekly 1:1s, pipeline reviews, and live deal coaching that builds skill, not just tracks numbers
Protect revenue at risk by surfacing churn signals early, coaching save plays, and escalating before a renewal becomes a rescue
Deliver forecasts leadership can trust, holding the bar on HubSpot pipeline hygiene and using AI to turn CRM data into decisions rather than reports
Remove friction across the renewal and expansion cycle by partnering with RevOps, Channel, Finance, and Legal on segmentation, reporting, and capacity planning