Manager, Account Management

Amwins•Scottsdale, AZ

5d•Hybrid

About The Position

Join Our Team as a Manager of Account Management at Amwins Self-Funded! Are you an ambitious leader ready to play a crucial role in the growth and success of our organization? We are seeking a passionate Manager of Account Management to join our dynamic team in Scottsdale, AZ. This in-office position also offers the flexibility to work from home up to 2 days a week after completion of training.

Requirements

1-3+ years of management or leadership experience strongly preferred.
Bachelor's degree or equivalent work experience strongly preferred but not required.
1+ years of work experience in Group Benefits, Stop Loss, Ancillary, or TPA environment strongly preferred.
1+ years of account management or client service experience preferred.
Arizona Life and Health license preferred.
Certified Self-Funded Specialist Designation preferred.
Strong teamwork, organizational, and multitasking skills.
Thorough analytical thinking, strong critical reasoning & effective problem-solving skills.
Effective written and verbal communication with internal and external parties.
Ability to adjust to changing priorities in a fast-paced environment.
Proven ability to effectively manage time, prioritize workload, and meet deadlines.
Ability to consistently assume positive intent and convey a positive attitude at work.
Ability to maintain strict confidentiality.
Proficient in Microsoft Office programs (Word, Excel, Outlook, etc.).

Responsibilities

Lead, manage, and offer technical direction to the assigned Account Management team, consistently meeting or surpassing established performance standards.
Ensure departmental objectives and initiatives are closely aligned with team expectations, fostering effective communication and collaboration among all management teams.
Provide mentorship to the AM Lead to support their development of advanced leadership skills and competencies.
Support the ongoing training and professional growth of AM staff to enhance both individual and departmental performance.
Evaluate employee development opportunities and areas for improvement and implement strategic approaches to assess and cultivate talent.
Direct administrative functions such as recruitment, leave management, remote work scheduling, annual performance reviews, and disciplinary procedures.
Consistently evaluate book of business assignments to determine staffing requirements and deliver strategic HR recommendations that support both organizational growth and succession planning.
Establish constructive and collaborative relationships with both external partners and internal departments to facilitate effective service delivery and timely issue resolution.
Cultivate strong working relationships with each field sales team supported by the account managers, ensuring a thorough understanding of each team's distinct objectives and business requirements.
Foster proactive discussions with team members to identify best practices, determine areas for enhancement in processes, and assess requirements for further training to supplement identified gaps in AM knowledge and skill set.
Ensure quality metrics are adhered to with regular quantitative reviews provided to team members.
Support workflow process changes and contribute to onboarding new salespeople by providing post-sale Account Executive support.
Communicate regularly with AM Leadership peers and Directors regarding team needs, processing issues, efficiency suggestions, etc.
Ensure communication is professional, appropriate and confidential as required, supporting both the employees and the needs of the organization.
Participate in ongoing developmental opportunities as needed.