Manager, Account Management
About The Position
The Citi US Account Team is seeking an individual to lead our customer-facing strategy by consistently delivering results and solving complex problems. The ideal candidate is passionate about the customer experience, intellectually curious, analytical, and driven by initiative and results. Our strongest account managers are motivated high achievers who demonstrate creative thinking, openness, resilience, diligence, and the ability to effectively marshal resources. This role offers the opportunity to contribute immediately through internal optimization efforts that streamline client engagement, as well as through meaningful client-facing work in a rewarding, challenging, and engaging environment that values both team contribution and individual development.
Requirements
- Undergraduate degree in business, computer science, or engineering required; MBA preferred.
- Experience in credit cards, cobrand cards, retail, loyalty and benefits, card payments, or fintech, with strong knowledge of the electronic payments industry, issuing landscape, economics, and value chain.
- Proven track record in sales, product, and/or account management.
- Strong business judgment, creative and conceptual thinking, and demonstrated financial and analytical acumen.
- Ability to influence, build consensus, and collaborate effectively across diverse stakeholders and leadership levels within a matrix organization.
- High self-awareness, openness to new ideas, and comfort challenging the status quo to drive business initiatives.
- Excellent communication, presentation, and interpersonal skills.
- Demonstrated performance in revenue and share growth.
- Ability to thrive in an individual contributor role.
Responsibilities
- Manage the day-to-day operations of multiple Citi cobrand portfolios, including delivery of contractual commitments across services, marketing, innovation, and analytics, as well as related administrative and operational activities.
- Consultatively identify and prioritize portfolio needs, developing customized solutions that drive growth for Mastercard, Citi, and merchant partners, while collaborating with customer support teams to ensure coordinated execution.
- Co-create and execute the customer marketing engagement strategy across products in partnership with the Citi Cards business.
- Lead meetings with customers and Mastercard leadership with confidence and effectiveness.
- Build strong relationships across customer levels and functions, including product, portfolio/usage, fraud, marketing, operations, strategy, and information technology, and influence customer preference for Mastercard as a strategic partner.
- Secure and coordinate indirect resources across Mastercard’s matrix organization to ensure successful delivery for the customer group.
- Act as custodian of the customer P&L, managing business agreements, making sound investment decisions, and delivering on net revenue objectives.
- Serve as the primary customer contact for operational activities.
- Bring experience in account management, product, or customer-facing technology organizations, with familiarity with innovative technology trends impacting the payments industry.
- Manage contracts and execute the customer contract agreement process.
Benefits
- insurance (including medical, prescription drug, dental, vision, disability, life insurance)
- flexible spending account and health savings account
- 16 weeks of new parent leave
- up to 20 days of bereavement leave
- 80 hours of Paid Sick and Safe Time
- 25 days of vacation time
- 5 personal days
- 10 annual paid U.S. observed holidays
- 401k with a best-in-class company match
- deferred compensation for eligible roles
- fitness reimbursement or on-site fitness facilities
- eligibility for tuition reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Manager
