Manager, Account Management

Resolver • Toronto, ON

21h • $115,000 - $130,000 • Hybrid

About The Position

Resolver is searching for a Manager, Account Management (Customer Success) to join their growing S&I (Security and Investigations) team. This role gives you the opportunity to lead a team of customer success managers to promote revenue and retention success. This is a key role and you will be at the pinnacle of leading the Customer Success team and develop and close sales leads through coaching and setting goals. You will collaborate with a plethora of internal stakeholders making sure that new business travels through the organization in a swift and effective manner.

About Resolver:
Resolver is a high-growth SaaS company whose intuitive, no-code platform gives our customers a clear picture of their risks so they can make quick and effective decisions. As a part of the Resolver team, your work will help transform risk management to risk intelligence so organizations can protect people and assets and deliver on their purpose.

We are ambitious in both our mission and our culture. As a business within Kroll, we offer an innovative, non-hierarchical work environment blended with the stability and financial security of an enterprise. Resolver has also been named one of Canada’s Great Places to Work six years in a row!

Requirements

• Between 2-4 years in a sales leadership position (must).
• Bachelor’s Degree (or equivalent).
• Up to 5 Years of sales experience.

Nice To Haves

• Experience with software and/or technology an added bonus.

Responsibilities

• Lead the Customer Success team to qualify, develop and close sales leads through goal setting and coaching.
• Collaborate with internal stakeholder teams (Professional Services, Legal, Information Security) to ensure deals move to close in a timely manner.
• Identify areas of risk within deals/funnel and assist CSMs in overcoming relevant challenges.
• Motivate the team to exceed expectations.
• Mentor and coach the team in the achievement of KRs and better work with the customer to set objectives and define the value of acquiring Resolver products.
• Work with the team to advance their skills and progress in their careers.
• Work with the Customer Success team to develop best practices around business reviews and customer outreach.
• Work with the CSMs and internal stakeholders to manage and resolve escalations.
• Develop and implement playbooks around best practices for customer satisfaction.
• Participate and contribute to the overall back to base strategy within the division, including product direction. positioning, targeting, and marketing efforts.
• Collaborate with executives and other stakeholders to establish sales targets and priority markets.
• Develop sales and retention motions to drive success within CS.

Benefits

• Health and Wellness Benefits: 100% paid by us for health, dental & vision from day one.
• Professional development: we have an external learning budget to help you grow and develop. We host a learning workshop about every 6 weeks on topics like Time Management, Self-Awareness and Giving Feedback; we also have e-learning to meet the needs of our remote team. We offer a Career Development Program to help you identify and build your skillsets for internal growth opportunities and beyond. We also have a Coaching Program for all our managers. We know how important it is to have a good boss, so we invest in their development.
• Vacation: it's open, which means we don't worry about an accrual clock. On average, we see most folks enjoying between 3-4 weeks off a year.
• Parental leave: Best-in-class top-up for new parents - 100% for 15 weeks new parents and a bonus 5 weeks for birth mothers.
• RRSP: Matching up to 2.5%
• Flexibility & trust – We hire adults and we trust you to manage your outcomes. Day-to-day, everyone is given the option to decide whether they want to work remote or in-office depending on the needs of their role and in ways that best promote collaboration with your team.
• In the Office – You will have access to snacks and beverages and in-office fun like ping pong, group lunches, karaoke & games. We provide lots of opportunity for team socials too, including the folks who are remote!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree