Manager, Account Management
About The Position
We are seeking a Manager, Account Management to join our thriving team in the rapidly evolving Crypto/iGaming space. This role is critical to our business, focusing on managing a portfolio of accounts, driving commercial growth, and acting as a key liaison between merchants and internal teams. You will be responsible for identifying merchant needs, leading negotiations, providing data-driven insights, and influencing our product roadmap. This is a career-defining opportunity to build the future of fintech within a hyper-growth company that values curiosity, expertise, and entrepreneurship.
Requirements
- 2 or more years in a customer-oriented role, preferably in a B2B setting.
- Proven ability to manage enterprise accounts and maintain strong relationships with internal and external stakeholders, including C-suite executives.
- Target driven, with previous experience managing and working towards sales targets and KPIs.
- Strong commercial acumen and strategic problem-solving skills.
- Demonstrate deep curiosity about the payments industry, customer business models, and the strategy to drive growth.
- Highly independent worker and self-starter, comfortable managing a large revenue budget within a small team and working across global time zones.
- Exceptional communication, strong project management skills, and comfort with large data sets.
- Dynamic approach, capable of managing multiple concurrent opportunities in a fast-paced, entrepreneurial environment.
- Fluent in English.
Responsibilities
- Manage a personal book of business and serve as the primary day-to-day point of contact internally and externally.
- Identify merchant needs, lead pricing negotiations, and build strategies for up-selling/cross-selling value-added products.
- Provide data-driven insights and actionable recommendations to merchants by utilizing internal data visualization tools.
- Coordinate operational processes (e.g., Deal Desk, contract amendments) and collaborate with internal teams (Sales, Legal, Integration, Product) to drive merchant initiatives and ensure a first-class experience.
- Act as the 'Voice of the Merchant' internally, partnering with Product and Engineering teams to influence our roadmap based on the evolving needs of your merchants.
- Act as the voice of our product; assist with Quarterly Business Reviews (QBRs), road mapping, and presenting business reviews for Tier 1 Accounts.
Benefits
- Hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
