Manager, Account Management (US)

Netflix•New York, NY

2d•$230,000 - $350,000

About The Position

At Netflix, our mission is to entertain the world. Together, we are writing the next episode - pushing the boundaries of storytelling, global fandom and making the unimaginable a reality. We are a dream team obsessed with the uncomfortable excitement of discovering what happens when you merge creativity, intuition and cutting-edge technology. Come be a part of what’s next. Netflix is seeking a Manager of Account Management who will be responsible for leading a team of Account Managers who function as a strategic partner to sales, leading end-to-end Netflix Ads campaigns. The ideal candidate will be responsible for partnering with their aligned Sales Directors on all pitch-to-pay processes, driving revenue growth against account lists, and ensuring our clients have exceptional experiences working with Netflix. The Account Management team partners with many cross-functional teams, including Sales, Ad Ops, Product, Measurement, Pricing and Packaging, Inventory, Integrated Marketing, etc., on all aspects of the campaign lifecycle. This role will work closely with Sales and Account Management leadership to identify efficient workstreams and establish strong internal and external relationships with key Advertisers and Agencies.

Requirements

7+ years of experience in Account Management and/or Sales Planning functions in the digital media industry, with a heightened focus on video and programmatic advertising
Strong leadership and team management skills with a proven track record of managing direct reports and leading with confidence and clarity
Excellent understanding of Sales Operations and pitch-to-pay systems and workflows
Deep knowledge of digital media sales across Deal Types, including Direct IO, Programmatic Guaranteed and PMP transaction models
Experience with audience-based planning and selling strategies
Excellent communication and presentation skills
Data fluency and analytical curiosity to guide teams on surfacing meaningful insights that drive stronger outcomes for advertisers
Familiarity with industry tools and software, including ad servers, DSPs, and CRM systems
Deep understanding of Advertising Measurement vendors and solutions

Responsibilities

Lead and manage a team of Account Managers responsible for pre-to-post sale campaign planning, execution, and insights in partnership with Client Partners
Hold team members to high standards and accountability by maintaining clear performance standards, enforcing talent accountability, and driving feedback loops to support ongoing development.
Partner with aligned Sales Director(s) to develop and execute sales strategies and packaging to meet revenue targets and drive business growth
Develop, document, and roll out new processes and workflows that create efficiencies for day-to-day Account Management responsibilities, allowing them to focus on higher value activities
Serve as a subject matter expert with cross-functional teams, including Ad Ops, Product, Measurement, Pricing and Packaging, Ads Marketing, etc. on key projects & initiatives that drive value and efficiency for the organization
Provide regular updates to sales counterparts on client feedback, campaign performance, optimization recommendations and booking trends
Work closely with Sales Ops on setting and measuring KPIs, ensuring accurate revenue forecasting and advertiser level reporting
Ability to navigate client and campaign escalations and drive long-term solutions to proactively address future concerns
Analyze sales data to measure performance and identify areas for improvement and potential revenue growth
Establish and maintain relationships with key clients and media agencies