Manager, Account Management

PAR Technology

8d • $100,000 - $100,000 • Remote

About The Position

PAR Technology Corporation is a leader in restaurant technology, providing comprehensive software and hardware solutions to over 100,000 restaurants globally. They offer Unified Customer Experience solutions, including point-of-sale, digital ordering, loyalty, and back-office software, alongside hardware and drive-thru offerings. PAR is seeking a Manager, Account Management to lead a team focused on their franchise customer community. This role involves coaching a quota-carrying team to drive sales, renewals, retention, and revenue growth across PAR’s restaurant technology portfolio. The manager will support franchise operators with new store openings, expanding existing relationships, and connecting them with various PAR solutions. The position requires building team structure through deal coaching, pipeline management, forecasting, and setting clear performance expectations. This is an opportunity for a people-first leader who can balance strategy and execution, comfortable working at the deal level, building repeatable sales motions, and collaborating across the organization.

Requirements

• 5+ years of proven experience in account management, sales or a related field, with a track record of meeting or exceeding sales and revenue targets.
• 2+ years managing a quota-carrying team, with demonstrated success in hiring, coaching and developing team members.
• Strong interpersonal and communication skills, with the ability to build rapport and trust with customers and team members.
• Excellent organizational skills and attention to detail, with the ability to manage multiple priorities and deadlines in a fast-paced environment.

Nice To Haves

• Knowledge of the restaurant industry.
• Experience with franchise communities.
• Familiarity with complex restaurant management solutions (software, services and hardware).
• Bachelor’s degree in Business Administration, Sales, Marketing, or a related field.
• Proficiency in Microsoft Office suite.
• Proficiency in CRM software (e.g., Salesforce).
• Proficiency in AI solutions.
• Ability to travel up to 15% for customer engagements, franchise conferences and industry events.

Responsibilities

• Lead and develop a high-performing team, coaching Account Managers at the deal level, establishing clear expectations, providing actionable feedback, and creating development opportunities.
• Drive customer and revenue growth by leading the team in achieving sales and renewal goals across existing franchise accounts, new store openings, customer expansions, and product refresh opportunities.
• Expand PAR’s impact with customers by helping franchise operators discover greater value across PAR’s portfolio of software, services, payments, and hardware through thoughtful cross-sell and upsell strategies.
• Build a disciplined sales operating rhythm by owning forecast accuracy, leading weekly pipeline and deal reviews, tracking performance metrics, and maintaining strong CRM practices.
• Strengthen customer relationships by building trusted relationships with key franchisee groups and franchisor field organizations, representing PAR at industry events, and serving as an escalation point for at-risk accounts and renewal concerns.
• Recruit and grow great talent by partnering with Talent Acquisition and Sales Enablement to hire, onboard, train, and retain team members while building succession depth.
• Address performance directly and constructively by recognizing strong performance, coaching development areas, and managing underperformance through documented expectations, measurable milestones, and partnership with HR.
• Improve how the team sells by creating more repeatable sales motions, identifying customer white space, strengthening digital and traditional sales channels, and finding practical opportunities to use AI and automation.
• Win together across PAR by collaborating with various departments including Corporate Account Management, Customer Success, Customer Support, Revenue Operations, Marketing, Finance, Order Management, and Professional Services.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager