Manager, Account Management - Retail Media

Albertsons Companies • Fullerton, CA

8h • $115,000 - $143,800 • Hybrid

About The Position

Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand! At Albertsons Companies, we are looking for someone who’s not just seeking a job, but someone who wants to make an impact. In this role, you’ll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that’s constantly evolving.

Requirements

• 6 plus years of Media/Retail/Account Management Experience
• Exceptional organization and process development skills
• Strong ability to story tell with data
• Demonstrates strong presentation skills with ability to prep and present based on audience including up to VP Level
• Strong ability to foster partnerships with merchandising partners

Nice To Haves

• Management experience preferred but not required

Responsibilities

• Serve as the primary strategic owner for a portfolio of key accounts, delivering best-in-class client experience, campaign execution, and long-term partnership growth
• Act as a trusted advisor to senior client stakeholders, leading day-to-day engagement, status calls, and proactive communication to ensure alignment against client KPIs and business objectives
• Identify and drive upsell and renewal opportunities across owned accounts through data-driven insights, performance storytelling, and deep understanding of client/category dynamics
• Own end-to-end execution excellence across campaigns, ensuring on-time launches, accurate delivery, and strong in-flight optimization in partnership with cross-functional teams
• Lead and deliver high-impact client presentations (QBRs, T2Ts, JBP support, and ad hoc readouts), tailoring narratives for senior audiences and connecting performance to business outcomes
• Manage and develop a team of 3–4 Account Managers, providing coaching, mentorship, and guidance to elevate client service, strategic thinking, and executional rigor
• Set clear priorities and workload allocation across the team, ensuring coverage across accounts while maintaining high standards for client experience and operational excellence
• Partner closely with Client Partners and senior leadership to align on account strategy, growth plans, and risk mitigation across the book of business
• Support team members in identifying upsell opportunities, resolving client challenges, and navigating complex or escalated situations
• Ensure strong CRM hygiene, forecasting accuracy, and account-level visibility to support revenue tracking and business planning
• Monitor account health and proactively identify churn risks, developing and executing action plans to protect and grow revenue across both owned and team-managed accounts
• Champion the Voice of the Customer internally, influencing product, process, and cross-functional improvements to strengthen the overall Retail Media offering
• Build and maintain strong partnerships with merchandising and cross-functional teams to deliver holistic, integrated client solutions
• Contribute to team-level process improvement, best practice development, and onboarding/training of new hires to scale excellence across the organization
• Continuously monitor industry trends and retail media landscape to inform client strategy and team development
• Travel and attend client meetings, presentations, and industry events as needed to support account growth and relationship building

Benefits

• Competitive wages paid weekly
• Access to up to 50% of your earned wages before payday, via our partnership with Stream
• Associate discounts
• Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
• Time off (vacation, holidays, sick pay)
• Leaders invested in your training, career growth and development
• An inclusive work environment with talented colleagues who reflect the communities we serve
• medical, dental, vision, disability and life insurance
• sick pay
• PTO/Vacation Pay or Flexible Time Off
• paid holidays
• bereavement pay
• retirement benefits (pension and/or 401k eligibility)
• quarterly bonus

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed