Manager, Account Management Enablement

Avalon Administrative Services LLC • Tampa, FL

18d • Remote

About The Position

The Manager, Account Management Enablement supports the effectiveness and scalability of the Account Management organization by improving client intelligence, portfolio visibility, executive-ready reporting, and cross-functional follow-through. Working closely with Vice Presidents of Account Management, this role gathers and interprets information, prepares materials, identifies emerging risks or opportunities, and coordinates action across internal teams. This is a hands-on individual contributor role focused on creating capacity for account leaders and strengthening consistency across the portfolio.

This position is eligible for remote work, but quarterly travel will be required to Avalon’s corporate office located in Tampa, Florida.

Requirements

• Bachelor's degree or an equivalent combination of education and relevant professional experience.
• Four or more years of relevant experience in healthcare account management, client services, account operations, healthcare operations, business analysis, or a related field.
• Experience working with complex healthcare payer, health plan, benefits, healthcare services, or healthcare technology relationships.
• Working knowledge of account management disciplines, including client health, value demonstration, retention, renewal readiness, escalation management, and growth support.
• Experience preparing QBRs, executive business reviews, dashboards, client-health assessments, renewal materials, strategic account materials, or executive briefings.
• Strong written communication, presentation development, facilitation, organization, and project coordination skills.
• Advanced Microsoft Excel and PowerPoint skills and experience with CRM, reporting, business intelligence, or account-planning tools.

Nice To Haves

• Experience supporting enterprise or national healthcare accounts and senior stakeholders.
• Experience within a health plan, laboratory benefits management, medical benefits management, healthcare technology, or another complex regulated environment.
• Experience supporting portfolio-level client-health reporting, executive dashboards, renewal planning, or commercial account planning.
• Knowledge of laboratory management or diagnostic healthcare.

Responsibilities

• Partner with Account Management leaders to understand client priorities, relationship dynamics, performance, risks, commitments, and upcoming milestones across a portfolio of strategic accounts.
• Prepare drafts of agendas, executive briefings, presentations, and supporting materials for quarterly business reviews, governance meetings, renewals, escalations, onsite meetings, and other important client interactions.
• Maintain a consistent client-health reporting cadence and summarize material portfolio findings for leadership.
• Prepare recurring client reporting, dashboards, portfolio summaries, renewal-readiness assessments, and leadership briefings.
• Gather, reconcile, and validate information from multiple internal systems, reporting tools, account records, and subject-matter experts.
• Coordinate internal contributors supporting client commitments, recurring issues, strategic priorities, and portfolio-level initiatives.
• Track commitments through completion and escalate barriers when outcomes or deadlines are at risk.
• Maintain Salesforce and other Account Management tools so client information remains current and usable.
• Develop and maintain practical processes, playbooks, and checklists for QBR preparation, renewal readiness, executive briefings, escalations, and portfolio reviews.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager