J1- Management Trainee - (Assistant Food & Beverage Manager )

Pyramid Global Hospitality • Saint Michaels, MD

6d • Onsite

About The Position

Pyramid Global Hospitality is seeking a motivated Management Trainee to join their Food & Beverage team in an immersive 18-month training program designed to develop future hospitality leaders. This hands-on opportunity provides experience in restaurant operations, guest service, leadership, and financial management within a hotel environment. The program includes orientation/onboarding, skills acquisition in operations, management, financial aspects, and implementation, all aimed at preparing individuals for leadership roles in the hospitality industry.

Requirements

• Hospitality, Tourism, Business, or related education preferred
• Strong communication and customer service skills
• Professional, organized, and eager to learn
• Ability to work flexible schedules, including weekends and holidays
• Regularly required to stand for long periods of time, walk, talk, and hear
• Frequently required to use hands to finger, handle, feel
• Frequently required to reach with hands and arms above head
• Frequently required to sit, balance, stoop, kneel and crouch
• Requires manual dexterity sufficient to handle glasses, plates, silverware, etc.
• Requires normal range of hearing and vision
• Must be able to lift at least 35 pounds and push, pull, and move equipment, supplies, etc., more than 75 pounds

Responsibilities

• Analyze, develop, and maintain quality standards using a continuous improvement approach for high quality, cost-effective, and customer-focused operations.
• Manage daily department operations and ensure adherence to standards.
• Learn operational functions consistent with the department’s strategic plan and vision.
• Maintain a high level of service by constantly training and coaching staff.
• Inspect and oversee the cleanliness and maintenance of all function space.
• Coordinate with other departments to ensure the highest level of product delivery.
• Analyze team performance and set performance goals for the team and individual members.
• Assist with the development and implementation of training and performance improvement plans.
• Communicate effectively with staff, providing ongoing support and guidance.
• Hold team members accountable for their goals and responsibilities.
• Train, coach, and counsel staff members.
• Conduct performance reviews.
• Motivate team members.
• Select, train, and retain team members.
• Understand disciplinary actions and dismissal procedures.
• Monitor and control labor and product costs.
• Assist with the review of team member staffing levels and their assignments.
• Manage inventory.
• Assist with daily and weekly forecasting, scheduling, and staffing.
• Learn payroll procedures, gratuity distribution methods, and revenue reporting.
• Learn various cost control methods.
• Make decisions that drive profits.
• Assist in preparing financial reports.
• Schedule staff to maintain proper coverage while keeping payroll costs in line.
• Understand revenue and expense tracking to ensure reporting accuracy.
• Manage all aspects of the In Room Dining/Room Service operations team to deliver a high level of guest satisfaction and superior services.
• Monitor and test service skills of staff, retrain and reinforce all standards on food and quality and service details daily.
• Provide feedback and appraisals as necessary.
• Supervise the in-room service area to attract, retain, and motivate employees.
• Plan and conduct meetings for outlets on a monthly basis to ensure staff are correctly communicated with and that staff are consistently trained and well-motivated.
• Attend interdepartmental meetings to ensure good cross communication between departments.
• Ensure all staff are meeting all established standards of service through ongoing and recurrent training systems.

Benefits

• Comprehensive health insurance
• Retirement plans
• Paid time off
• On-site wellness programs
• Local discounts
• Employee rates on hotel stays
• Ongoing training and development opportunities
• Medical insurance with employer contribution
• Vision insurance options
• Dental insurance options
• Life insurance options
• Pet insurance options
• Accident insurance options
• 401(k) program with an employer match and immediate full vesting
• Exclusive discounts across our portfolio of hotels (for all employees, including part-time)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed