Management Executive

Akam Associates Inc.•New York, NY

1d•$115,000 - $150,000

About The Position

The Management Executive is a seasoned property management professional responsible for overseeing a portfolio of high-profile, complex condominiums and cooperatives. The role focuses on operational excellence, elevated service standards, and trusted relationships with clients and internal teams. The Management Executive follows standard operating procedures while adapting to the unique needs of each building, and serves as a mentor and resource for Assistant Management Executives. The position provides strategic and hands-on oversight of building operations, finances, staff, vendors, capital projects, compliance, and Board relationships. It partners with internal AKAM departments and external professionals to support property needs, resolve escalated concerns, maintain service quality, and achieve short- and long-term objectives. The role may require attendance at meetings, inspections, legal proceedings, and responding to emergencies, including after-hours calls. The position is expected to be in the corporate office, depending on capacity.

Requirements

Minimum 5–7 years of experience managing luxury residential or mixed-use buildings.
Strong leadership and team-development skills.
Proficiency in property management systems and financial reporting.
In-depth knowledge of NYC codes, compliance agencies, and labor environments.
Excellent communication, organization, and conflict-resolution skills.
Ability to manage multiple priorities in a fast-paced, high-expectation environment.
Effective verbal and written communication skills.
Ability to work in a fast-paced environment.
Strong organizational and time-management skills.
Demonstrated mastery of condominium and cooperative operations, including governance, compliance, and fiscal management.
Ability to provide strategic oversight and reliable execution, lead by example, anticipate and proactively resolve issues, and apply critical thinking to building and AKAM needs.

Nice To Haves

Bachelor's degree in Business Administration or a related field is preferred.

Responsibilities

Oversee a portfolio of complex condominium and cooperative buildings, emphasizing premium service and strategic operations.
Manage and support Assistant Management Executives, including professional development and performance enhancement.
Complete annual evaluations for Assistant Management Executives and review their responses.
Advise Boards on governance, budget planning, capital improvements, and region-specific regulatory compliance, partnering with AKAM's Compliance Department.
Recommend qualified professionals and vendors to support building maintenance and long-term property health.
Support capital projects and oversee vendors and contractors, including bids, contract negotiations, on-site coordination as needed, and financial oversight; engage PMG when required by the Management Contract and approved by the Board.
Prepare Board packages and presentations; attend Board meetings, annual shareholder or unit-owner meetings, Town Halls, and legal proceedings as needed by the Board.
Prepare and distribute monthly management reports, Board meeting packages, and supporting documentation; send Board packets at least three business days before meetings.
Coordinate with Finance, Compliance, Operations, Closings, and other internal teams to support building needs.
Support annual building insurance renewals, provide information to brokers, keep property insurance policies current, and coordinate with Risk Management on renewals.
Review vendor contracts with the Board and association attorneys, determine the required level of certificate-of-insurance review, and ensure contracts and policies meet property and AKAM standards.
Develop operating and capital expense budgets with the Financial Analyst.
Manage property operations according to approved annual budgets.
Review monthly financial reports, including bill proofs, management reports, and arrears; ensure accuracy, address and explain variances, and implement charges on time.
Manage charges and payments through Yardi/Avid; review and confirm charges and invoices, and approve them within assigned limits on time.
Resolve escalated resident and Board concerns professionally and discreetly; respond to or ensure responses to emails within 24 hours and provide follow-up every 24 hours until resolution.
Submit the Weekly Action List to the Board and internal AKAM reporting by the specified deadline.
Inspect buildings weekly and follow up on maintenance, staffing, service, compliance, and curb-appeal matters; inform resident managers of observed deficiencies and maintain written lists of actionable staff items, repairs, and projects.
Reinforce AKAM's service culture through hands-on leadership and strategic engagement.
Contribute to internal process improvements and client-retention strategies.
Respond to emergency calls promptly, including after-hours calls.
Host monthly team meetings for on-site teams and corporate associates.
Oversee resident managers, superintendents, and building staff, including training, procedures, best practices, disciplinary actions, recurring meetings, and service quality; keep the Board informed of staff issues and interact with unions on behalf of the property when applicable.
Host meetings with on-site staff at least twice a year.
Undertake additional responsibilities based on team or portfolio needs.
Use or develop fluency in Yardi, FreshService, DocuSign, Microsoft Outlook, Excel and Word, ADP as applicable, BuildingLink, Monday.com, AvidXchange, Site-Compli, and additional software or programs implemented by AKAM or the property.