Management and Program Analyst

Internal Revenue Service • Fresno, CA

13d

About The Position

The Management and Program Analyst works in Taxpayer Services, Customer Account Services (CAS), Submission Processing. At the full working level, the position leads and coordinates analytical studies and projects involving multiple functional areas and organizational components. The analyst develops and implements frameworks and evaluation methodologies to assess program effectiveness, operational efficiency, and service delivery across Taxpayer Services.

The role advises leadership on high-visibility program issues, offering recommendations that inform strategic planning, resource allocation, and program direction. It analyzes Taxpayer Services programs, policies, and operational practices; evaluates program plans, proposals, and operational data; and develops recommendations and corrective strategies to improve performance, operational stability, business continuity, and alignment with Service goals.

The position also manages and analyzes multiple complex projects and initiatives supporting Taxpayer Services' strategic objectives. It establishes methods and procedures to accomplish project objectives, develops short- and long-range plans and schedules, coordinates implementation strategies, and monitors progress and outcomes. At lower grade levels, the employee may receive training and opportunities to learn these duties.

Requirements

• One year of specialized experience at a level equivalent to GS-12 in the Federal service.
• Experience analyzing program operations, processes, or data to identify issues, trends, deficiencies, or improvement opportunities.
• Experience applying analytical and evaluative methods to assess program or organizational issues and develop recommendations or solutions.
• Experience planning, coordinating, or supporting implementation of programs, projects, or organizational initiatives.
• Experience evaluating program or project performance, operational impacts, or organizational readiness to determine effectiveness and support objectives.
• Experience coordinating with management, subject matter experts, and stakeholders to resolve issues and support program or project objectives.
• Experience preparing and presenting reports, briefings, or analytical summaries communicating findings, recommendations, status, or operational impacts.
• Current civilian employees must meet the applicable time-after-competitive-appointment requirement: at least 90 days of federal civilian service since their latest qualifying non-temporary competitive appointment, by the applicable announcement date.
• Applicants for positions above GS-05 must meet applicable time-in-grade requirements; one year (52 weeks) at the next lower grade is required for the grade applied for.
• If relying on foreign education, provide evidence that it is equivalent to conventional U.S. education and recognized accordingly.
• Use a government-issued charge card for business-related travel.
• Complete any required probationary period, including any remainder if transferred, promoted, demoted, or reassigned before completion.

Responsibilities

• Lead and coordinate analytical studies and projects involving multiple functional areas and organizational components.
• Develop and implement analytical frameworks and evaluation methodologies to assess program effectiveness, operational efficiency, and service delivery.
• Advise leadership on high-visibility program issues and provide recommendations affecting strategic planning, resource allocation, and program direction.
• Analyze and evaluate Taxpayer Services programs, policies, and operational practices.
• Conduct complex studies to assess performance, identify systemic issues, and determine operational impacts across affected organizations.
• Develop recommendations and corrective strategies to improve performance, operational stability, and business continuity.
• Analyze the development, interpretation, and implementation of Taxpayer Services policies, procedures, and program strategies.
• Evaluate program plans, proposals, and operational data for effectiveness and alignment with Service goals and priorities.
• Recommend new or revised policies, procedures, and operational guidance to improve efficiency, strengthen performance, and ensure consistent application.
• Perform project management and program analysis for multiple complex projects and initiatives.
• Plan, coordinate, and establish operating methods and procedures to accomplish project objectives.
• Develop short- and long-range project plans, schedules, and implementation strategies aligned with Service priorities and Taxpayer Services policies.
• Monitor project progress and evaluate outcomes to ensure initiatives achieve intended results.

Benefits

• Federal employee benefits package; eligibility and specific benefits depend on position type.
• Alternative work schedules and staggered work hours may be available.
• Cost-of-Living Allowance applies in Puerto Rico.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed