Management and Program Analyst

Internal Revenue Service•Fresno, CA

13d

About The Position

This position is in Taxpayer Services, Non-Service Center, Accounts Management Headquarters Identity Theft (AM/HQ/IDT). The Management and Program Analyst independently assesses project and program objectives, communicates potential operational impacts to executives and management, and provides technically authoritative findings and recommendations. The role analyzes internal and external initiatives affecting Taxpayer Services and operational continuity, identifies risks and areas for improvement, and recommends procedural changes and resources to support program goals and stability. The analyst serves as a liaison across Taxpayer Services, Headquarters, other IRS business operating divisions, and stakeholders inside and outside the Service. The position coordinates project implementation, resolves issues that impede progress, establishes operating methods, and may direct the development and integration of related employee training. If selected at a lower grade, the employee will have opportunities to learn and receive training to perform the duties at the full working level.

Requirements

One year of specialized experience at a level equivalent to GS-13 in the Federal service.
Experience working with others and maintaining harmonious professional relationships.
Oral communication skills, including providing authoritative advice and guidance and delivering coordination and comprehension presentations.
Experience developing and recommending administrative procedures and change-management initiatives to improve internal and external processes through written communication.
Knowledge of management principles and processes to perform project-management duties and coordinate and integrate project objectives and recommendations with key Service functions.
Experience leading project assignments requiring analysis of interrelated issues affecting the effectiveness, efficiency, and productivity of mission-oriented programs.
Current civilian employees must meet the time-after-competitive-appointment requirement: at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate, by the applicable closing or cut-off date.
Applicants to positions above GS-05 must meet applicable time-in-grade requirements, including one year (52 weeks) at the next lower grade level.
A person subject to a probationary period must complete the remainder of that period if transferred, promoted, demoted, or reassigned before completing it.
Obtain and use a Government-issued charge card for business-related travel.

Responsibilities

Lead assessments of project and program objectives and goals within assigned areas.
Communicate goals, objectives, and potential impacts on Taxpayer Services operations to executives and management.
Analyze internal and external initiatives affecting Taxpayer Services and operational continuity, and alert leadership to adverse or disruptive factors.
Identify areas requiring emphasis and recommend improvements to program efficiency and effectiveness, including data analysis, position analysis, and technology.
Provide technical guidance to staff as needed.
Recommend procedural changes to support business continuity and operational stability.
Prepare recommendations for resources needed to accomplish program goals and manage ongoing projects.
Negotiate with managers across Service components to obtain resources and organizational support.
Serve as a liaison among the assigned program area, Taxpayer Services, Headquarters, offices, and other Business Operating Divisions.
Coordinate input and feedback from internal and external stakeholders, subject matter experts, and front-line staff.
Validate reported information and elevate work stoppages and other issues requiring leadership intervention.
Resolve relationship conflicts that impede progress and help ensure timely project completion.
Coordinate project or program implementation impacts with employees, managers, and organizations inside and outside the Service.
Plan, coordinate, and establish operating methods and procedures to accomplish project objectives.
Direct development and implementation of employee training as needed, and review and integrate training initiatives across offices and business divisions.