Management and Program Analyst (Workforce Management)

Customs and Border Protection • El Paso, TX

2d • Onsite

About The Position

This position is with the U.S. Department of Homeland Security, U.S. Customs and Border Protection (CBP), Office of Field Operations, El Paso Field Office, Mission Support Division, in El Paso, Texas. The role provides management advice on improving and assessing core processes and implementing programs and policies related to workforce management. The analyst strengthens the Department’s ability to perform homeland security functions by developing policies, conducting special studies, and providing technical assistance. Additional selections may be made for other organizational divisions or units within the listed duty locations. The position is advertised at GS-09, with a stated salary range of $61,722 to $97,087 and promotion potential to GS-12, with a stated salary of up to $116,362. Promotion potential does not guarantee promotion.

Requirements

• Be a U.S. citizen.
• Males born after December 31, 1959, must be registered with Selective Service.
• Meet the primary U.S. residency requirement: physically reside in the United States or its protectorates for at least three of the last five years, unless eligible for an exception or waiver.
• Complete all pre-employment processes in English; a background investigation may be required.
• Comply with CBP drug-testing procedures and applicable government ethics rules, including obtaining approval for outside employment or business activity when required.
• For GS-09 based on experience, have one year of specialized experience equivalent to at least the next lower grade level, including qualifying work in program research and advice, reorganization proposals, workforce data and organizational charts, recruitment planning data, or performance awards and appraisals.
• For GS-11 based on experience, have one year of specialized experience equivalent to at least the next lower grade level, including qualifying work in program advice, staffing and attrition analysis, workforce-data corrections, cross-office improvement coordination, recruitment and backfill planning, or employee appraisal and award guidance.
• Qualifying graduate education may substitute for experience: for GS-09, a master's or equivalent graduate degree, two full years of progressively higher-level graduate education, or an LL.B. or J.D.; for GS-11, a Ph.D. or equivalent doctoral degree, three full years of progressively higher-level graduate education, or an LL.M. Education must demonstrate relevant knowledge, skills, and abilities, and proof is required.
• A combination of qualifying post-high-school education and experience may be used to meet GS-09 or GS-11 requirements under the stated percentage calculation rules.
• Meet all qualification and applicable time-in-grade requirements by November 9, 2026.
• Submit the required supporting documents and ensure the resume explicitly demonstrates how the qualification requirements are met.
• New federal employees must serve a one-year probationary period; current or former federal employees may also be required to serve or complete a probationary period.
• Current or former political appointees in specified Executive Branch roles within the last five years must disclose that information to the Human Resources Office.

Responsibilities

• Advise senior leadership on approaches to improve core business processes and operational efficiency within the field office.
• Participate in evaluating and redesigning organizational structures and workflows to meet changing mission requirements.
• Recommend performance measures and track progress toward organizational goals to support decision-making.
• Analyze workforce data, including staffing levels and turnover rates, to inform recruitment strategies and resource allocation.
• Administer employee recognition and appraisal programs, and coordinate with stakeholders to resolve personnel-related matters in accordance with established policies.

Benefits

• The announcement describes a comprehensive federal employee benefits package for employees and their families; specific benefits depend on position type and should be confirmed with the hiring agency.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level