Management and Program Analyst (Workforce Management)

Customs and Border Protection•El Paso, TX

2d•Onsite

About The Position

The Management and Program Analyst provides management advice on improving and assessing core processes and implementing workforce management programs and policies within the Department of Homeland Security’s U.S. Customs and Border Protection, Office of Field Operations, El Paso Field Office, Mission Support Division. The position is located in El Paso, Texas; additional selections may be made for other organizational divisions or units at the listed duty locations. The role supports homeland security functions by developing policies, conducting special studies, and providing technical assistance. The position is at the GS-12 level, with a stated salary range of $89,508 to $116,362. The incumbent advises senior leaders, evaluates organizational structures and workflows, analyzes workforce data, recommends performance measures, and administers employee recognition and appraisal programs. The position also addresses complex workforce management matters, including recruitment challenges, bargaining-unit status exemptions, collective bargaining agreement interpretations, and grievance and arbitration cases. Applicants must meet the stated qualification requirements, including one year of specialized experience equivalent to the next lower grade level. There is no education substitution at the GS-12 level for this occupation. The role is subject to federal pre-employment screening and background investigation requirements, and new federal employees generally serve a one-year probationary period.

Requirements

U.S. citizenship.
Males born after December 31, 1959, must be registered with Selective Service.
Applicants not currently employed by CBP must have physically resided in the United States or its protectorates for at least three of the last five years, unless eligible for a residency waiver.
All pre-employment processes are conducted in English.
Applicants may be required to pass a background investigation and are subject to CBP drug-testing procedures.
One year of specialized experience equivalent to at least the next lower grade level, including experience advising senior executive staff on program issues and recommending service or process improvements.
Specialized experience must include leading analysis and resolution of complex workforce management issues and developing and implementing projects to address recruitment challenges.
Specialized experience must include participating in projects or teams to evaluate and recommend improvements to work-operation effectiveness and efficiency.
Specialized experience must include managing employee appraisal and awards programs, collaborating with senior management, and overseeing awards administration.
Specialized experience must include advanced analysis of bargaining-unit status exemptions and collective bargaining agreement interpretations, and serving as a liaison for grievance and arbitration cases.
There is no education substitution at the GS-12 grade level for this occupation.
Applicants must meet all qualification requirements and applicable time-in-grade requirements by November 9, 2026.
A resume must explicitly demonstrate how the applicant meets the specialized-experience requirement.
New employees to the federal government must generally serve a one-year probationary period.

Responsibilities

Advise senior leadership on approaches to improve core business processes and operational efficiency within the field office.
Participate in evaluating and redesigning organizational structures and workflows to meet changing mission requirements.
Recommend performance measures and track progress toward organizational goals to support decision-making.
Analyze workforce data, including staffing levels and turnover rates, to inform recruitment strategies and resource allocation.
Administer employee recognition and appraisal programs, and coordinate with stakeholders to resolve personnel-related matters in accordance with established policies.
Provide advice to senior executive staff on program issues and recommend improvements to services and processes.
Lead analysis and resolution of complex workforce management issues, and develop and implement projects to address recruitment challenges.
Participate on teams or projects evaluating and recommending improvements to the effectiveness and efficiency of work operations.
Manage employee appraisal and awards programs, collaborate with senior management to improve program effectiveness, and oversee awards administration.
Analyze bargaining-unit status exemptions and interpretations of collective bargaining agreements, and serve as liaison for grievance and arbitration cases.
Develop policies, conduct special studies, and provide technical assistance.