Management & Program Analyst (Workforce Management)

Customs and Border Protection•Washington, DC

7d•Onsite

About The Position

This position is with the Department of Homeland Security, U.S. Customs and Border Protection (CBP), Office of Field Operations, Office of the Executive Assistant Commissioner, Headquarters Support Division, Staffing and Personnel Services Branch, in Washington, DC. The role advises management and provides oversight and analysis of workforce management programs and policies. It assesses the productivity, effectiveness, and efficiency of Office of Field Operations workforce management efforts and addresses complex issues involving position management, performance management, and recognition. The position starts at $121,785 (GS-13, Step 1) and ranges to $158,322 (GS-13, Step 10). Additional selections may be made for other organizational divisions or units at the listed duty location(s).

Requirements

U.S. citizenship.
At least one year of specialized experience equivalent to the next lower grade level, including workforce management analyses, organizational change request review, monitoring Table of Organization and position data, long-range hiring plans, and workforce reporting and recommendations.
Resume must explicitly describe how the applicant meets the specialized experience requirement.
Meet applicable qualification and time-in-grade requirements; current federal employees must have served 52 weeks at the next lower grade or equivalent by 11/02/2026.
For applicants not currently employed by CBP, physical residence in the United States or its protectorates for at least three of the last five years, subject to stated waiver conditions.
Males born after 12/31/1959 must be registered with Selective Service.
Ability to complete pre-employment processes in English and pass a background investigation; drug testing may be required under the DHS Drug-Free Workplace Plan.
New federal employees must serve a one-year probationary period; current or former federal employees may also be required to serve or complete one.
Submit supporting documents listed in the announcement's Required Documents section.
Disclose qualifying current or recent Executive Branch political appointment service to the Human Resources Office.

Responsibilities

Conduct initial reviews of organizational change request packages, analyzing structural changes, mission and functional statements, and program or function administration.
Provide senior leaders with analytical insight into the Table of Organization for assigned offices.
Monitor encumbered and vacant positions to ensure approved position data elements are accurately recorded and updated.
Facilitate vacancy filling and personnel reassignments by coordinating between assigned offices and CBP's Office of Human Resources Management Hiring Center.
Advise and provide analytical support on problem definition, planning methodologies, policies, and procedures.
Conduct workforce management studies and analyses to evaluate program effectiveness, efficiency, and alignment with organizational objectives.
Review organizational change requests, including proposed structural changes, organizational charts, financial impacts, and potential functional overlap.
Develop and monitor long-range hiring plans accounting for attrition, staffing needs, mission changes, hiring constraints, position ceilings, and funding.
Analyze workforce data and prepare reports, dashboards, briefings, recommendations, and strategic guidance for management.