Management and Program Analyst (Personnel Recovery)

Customs and Border Protection•Washington, DC

1d•Onsite

About The Position

This position is with the Department of Homeland Security, U.S. Customs and Border Protection (CBP), Operation Support, CBP Watch, in Washington, DC. The role focuses on the CBP Personnel Recovery Program, which monitors, tracks, and supports the recovery of CBP personnel deployed overseas in high-risk environments. It uses the SCRY platform, CBP’s current monitoring system of record, whose capabilities align with the Department of State’s personnel recovery operations. The analyst provides authoritative advice and program support to management, helping integrate CBP personnel recovery procedures with other U.S. government agency protocols and leverage technology-enabled monitoring systems. The position serves as the lead expert on operational use, strategic oversight, and integration of the SCRY personnel tracking and locating platform, a mobile application installed on user devices. The analyst defines program-level requirements for system enhancements and coordinates with cross-functional teams to align capabilities with personnel recovery objectives. The role also develops and maintains standard operating procedures, user manuals, and training curricula, and provides functional assistance and guidance to CBP management and field staff on SCRY use, real-time tracking, situational awareness, and adherence to personnel recovery protocols. The position is GS-13, with a stated salary range of $121,785 to $158,322. Applicants must have one year of specialized experience equivalent to the next lower grade level. A Top Secret security clearance may be required.

Requirements

One year of specialized experience equivalent to at least the next lower grade level.
Experience managing operational use and program-level integration of the SCRY personnel tracking and locating platform for CBP personnel in overseas and high-risk domestic environments.
Experience developing and delivering standardized operating procedures, user manuals, training modules, workshops, and certification requirements for SCRY users across CBP.
Experience analyzing personnel recovery data, incident metrics, after-action reports, exercise outcomes, and readiness assessments using qualitative, quantitative, and data-visualization methods.
Experience reviewing and interpreting federal legislation, Executive Orders, Presidential Directives, interagency guidance, and CBP policies for program planning and policy development.
Experience coordinating personnel recovery activities with CBP components, DHS offices, federal interagency partners, external stakeholders, and platform vendors.
U.S. citizenship.
For applicants not currently employed by CBP, physical residence in the United States or its protectorates for at least three of the last five years, subject to stated exceptions.
Meet applicable time-in-grade requirements by 11/06/2026, if applicable.
Submit a resume that explicitly demonstrates the required specialized experience.
May be required to pass a background investigation and drug testing procedures.
May be required to obtain and maintain eligibility for a Top Secret security clearance.

Responsibilities

Lead the operational use, strategic oversight, and integration of the SCRY personnel tracking and locating platform.
Define program-level requirements for SCRY system enhancements and coordinate with cross-functional teams to align capabilities with personnel recovery objectives.
Develop, implement, and maintain standard operating procedures, user manuals, and training curricula for SCRY users.
Provide expert assistance, practical guidance, and consultation to CBP management and field staff on SCRY capabilities, real-time tracking, situational awareness, and personnel recovery protocols.
Manage the operational use and program-level integration of SCRY for CBP personnel assigned to overseas and high-risk domestic environments.
Analyze personnel recovery data, incident metrics, after-action reports, exercise outcomes, and readiness assessments using qualitative, quantitative, and data-visualization methods.
Review and interpret federal legislation, Executive Orders, Presidential Directives, interagency guidance, and CBP policies to support program planning and policy development.
Coordinate personnel recovery program activities with CBP components, DHS offices, federal interagency partners, external stakeholders, and platform vendors through meetings, working groups, training sessions, and operational planning.