About The Position
The County-wide Benefits Entitlement Services Team (CBEST), a program within the County of Los Angeles Department of Homeless Services and Housing, provides benefits advocacy to people experiencing or at risk of homelessness who have complex health or behavioral health conditions or who are high utilizers of public services. The program helps participants obtain sustainable income through programs such as Supplemental Security Income (SSI), Social Security Disability Insurance (SSDI), and the Cash Assistance Program for Immigrants (CAPI). The Management Analyst manages participant cases from intake through application submission and post-application follow-up. The role uses knowledge of CBEST processes and Social Security Administration (SSA), Disability Determination Services (DDS), and Department of Public Social Services (DPSS) requirements to screen potential participants, conduct intakes and enrollments, prepare and submit applications, monitor application status, and respond to requests for information or action. The analyst applies critical thinking and problem-solving to provide comprehensive, client-centered service while working within public-benefit regulations. Analysts are expected to work independently, manage workloads and deadlines, meet productivity goals, and proactively address challenges. Work may take place at County facilities, nonprofit partner facilities, hospitals, assisted-living facilities, or other locations where participants are located. Local travel to DPSS and SSA offices is required. A hybrid telework schedule may be allowed depending on duties and current County and Heluna Health policies; schedules are based on business needs.
Requirements
- Bachelor’s degree from an accredited college or university and two years of experience performing routine analytical assignments and recommending solutions to problems related to program functional areas; or a master’s degree or higher in a discipline related to core administrative areas or departmental functions; or four years of experience performing basic-to-routine analytical assignments and recommending solutions related to administrative or program-support functional areas.
- Valid California Class C driver license or ability to use an alternative method of transportation when needed for essential job functions.
- Successful completion of the County of Los Angeles Live Scan and Health Clearance processes.
- Highly proficient use of Microsoft Office Suite applications, including Word, Excel, PowerPoint, Teams, OneNote, Outlook, Publisher, and Visio, as well as Adobe Reader and Adobe Pro.
- Knowledge and effective use of customer-service principles and practices, including the ability to work well with people experiencing or at risk of homelessness.
- Strong organizational and communication skills, interpersonal skills, boundaries, and ability to collaborate across teams.
- Ability to draft persuasive, concise narratives.
- Ability to apply critical thinking and sound judgment; work independently; and be assertive, resourceful, and creative in problem-solving.
- Ability to listen thoughtfully, capture feedback, give and receive constructive criticism, and use diplomacy.
- Ability to multitask in a fast-changing environment with competing, time-sensitive deadlines.
- Resilience in stressful situations and ability to accept constructive criticism and manage change.
- Ability to manage interactions with difficult people and difficult conversations.
- Desire to assist and advocate for Los Angeles County populations experiencing or at risk of homelessness or housing instability.
- Ability to communicate effectively verbally and/or in writing in English.
Nice To Haves
- Proficiency in Los Angeles County threshold languages such as Spanish, Armenian, Cambodian, Chinese, Farsi, Korean, Tagalog, or Vietnamese.
- Knowledge of Social Security Administration and/or other public benefits.
Responsibilities
- Communicate agency policies and programs to clients, patients, family members, and community partners.
- Conduct telephone or in-person interviews to screen clients for eligibility, provide status updates, gather application information, and compile documents and signed forms for SSI, SSDI, and CAPI disability, age-based, and retirement applications and appeals.
- Safely and securely manage sensitive client information; analyze work and medical histories to determine eligibility and draft strong applications.
- Act as the authorized representative for clients applying for SSA benefits.
- Process survivors’ benefit applications for eligible family members.
- Travel to appointment locations, including County buildings, service-provider offices, and other locations convenient for clients.
- Serve as the primary program contact for clients throughout intake, application, and appeal processes, coordinating with case-management and treatment partners as needed.
- Research federal, state, and County policies and benefits information to resolve and process complex claims and inquiries.
- Review and analyze medical records to draft persuasive narratives for SSI, SSDI, and CAPI disability applications.
- Follow up on pending applications; obtain additional documentation and take timely action, including filing timely or late appeals and completing requests for reconsideration and hearing requests through iAppeal or on paper.
- Build relationships with SSA, DDS, and DPSS staff and offices to facilitate resolution of complex application and award issues.
- Refer clients to supportive services and housing based on their needs.
- Use multiple databases to research cases, enter data, track progress, locate documents and contact information, and coordinate services.
- Use Microsoft Office applications, Adobe Reader, and collaboration tools to conduct daily business and manage workload.
- Assist with other duties and projects as assigned.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
