Management Analyst - CBEST (N366, N408, N409, N410, N411, N 412, N413, N414, N415, N416, N417, N418, N419, N420, N421, N422, N423, N424, N425)

Heluna Health•Los Angeles, CA

26d•$30 - $43•Hybrid

About The Position

The County of Los Angeles Department of Homeless Services and Housing (HSH) consolidates the countywide response to homelessness, with a focus on accountability and transparency, improved care, and collaboration with service providers, cities, and unincorporated communities. The County-wide Benefits Entitlement Services Team (CBEST), a program within HSH, provides benefits advocacy to people who are homeless or at risk of homelessness and have complex health or behavioral health conditions or high use of public services. The program helps participants pursue sustainable income through programs such as Supplemental Security Income (SSI), Social Security Disability Insurance (SSDI), and Cash Assistance Program for Immigrants (CAPI). The Management Analyst manages participant cases from intake through application submission and post-application follow-up. The role uses knowledge of CBEST processes and Social Security Administration (SSA), Disability Determination Services (DDS), and Department of Public Social Services (DPSS) requirements to screen potential participants, complete intakes and enrollments, prepare and submit applications, and follow up on application status. The analyst responds to requests for additional information or action and provides comprehensive, client-centered service while working within public-benefits regulations. Analysts are expected to manage their workload with minimal supervision, meet deadlines and productivity goals, and address challenges proactively. Work may take place at county facilities, nonprofit partner facilities, hospitals, assisted living facilities, or other locations where CBEST participants are located. Local travel to DPSS or SSA offices is required. Staff schedules are based on business needs; a hybrid schedule or telework may be allowed depending on duties and current LA County and Heluna Health policies.

Requirements

Bachelor’s degree from an accredited college or university and two years of experience performing routine analytical assignments and recommending solutions to problems related to program functional areas; or
Master’s degree or higher from an accredited college or university in a discipline related to core administrative areas or departmental functions, such as homelessness, social services, public health, or public administration; or
Four years of experience performing basic to routine analytical assignments and recommending solutions to problems related to administrative or program-support functional areas.
Knowledge and effective use of customer-service principles and best practices, including the ability to work well with people experiencing or at risk of homelessness.
Ability to promote interdisciplinary collaboration and teamwork, with strong interpersonal skills and appropriate boundaries.
Excellent organizational and communication skills and ability to collaborate across the organization to achieve goals.
Ability to draft persuasive, concise narratives.
Ability to apply critical thinking and sound judgment and to be self-directed, assertive, resourceful, and creative in problem solving.
Ability to listen thoughtfully, capture feedback, give and receive constructive criticism, and use diplomacy.
Ability to multitask in a fast-changing environment with competing, time-sensitive deadlines.
Resilience under stress; ability to manage change and difficult interactions or conversations.
Interest in assisting and advocating for vulnerable Los Angeles County populations experiencing homelessness, housing instability, or risk of homelessness.
Ability to communicate effectively in English, verbally and/or in writing.
Valid California Class C driver license or ability to use an alternative method of transportation when needed for essential job functions.
Successful completion of the County of Los Angeles Live Scan and Health Clearance processes.
High proficiency with Microsoft Office Suite applications, including Word, Excel, PowerPoint, Teams, OneNote, Outlook, Publisher, and Visio, and with Adobe Reader and Adobe Pro.

Nice To Haves

Proficiency in Los Angeles County threshold languages such as Spanish, Armenian, Cambodian, Chinese, Farsi, Korean, Tagalog, or Vietnamese.
Knowledge of the Social Security Administration and/or other public benefits.

Responsibilities

Communicate agency policies and programs to clients, patients, family members, and community partners.
Interview clients by telephone or in person to screen for eligibility, provide program updates, collect information, and compile documents and signed forms for SSI, SSDI, and CAPI disability, age-based, and retirement applications and appeals.
Safely and securely manage sensitive personal information and analyze client work and medical histories to assess eligibility and prepare strong applications.
Act as the Authorized Representative for clients applying for SSA benefits.
Process survivors’ benefit applications for eligible family members.
Travel to appointment locations, including County buildings, service-provider offices, and locations convenient to clients.
Serve as the primary program contact for clients throughout intake, application, and appeal processes, coordinating with case management and treatment partners as needed.
Research federal, state, and County policies and benefits information to resolve and process complex disability, age-based, and retirement claims and inquiries.
Review and analyze medical records to draft persuasive narratives for SSI, SSDI, and CAPI disability applications.
Follow up on pending applications; obtain additional documentation; file timely or late appeals; and complete Requests for Reconsideration and Requests for Hearing through iAppeal or hard copy as appropriate.
Build relationships with SSA, DDS, and DPSS staff and branch offices to help resolve complex application and award issues promptly.
Make referrals to supportive services and housing based on client needs.
Use multiple databases to research cases, enter data, track client progress, locate documents and contact information, and coordinate services.
Use software including Outlook, Word, Excel, PowerPoint, Access, Adobe Reader, OneNote, Publisher, Visio, Zoom, and Teams to conduct daily business and manage workload.
Assist with other duties and projects as assigned.