Management Analyst (FOIA)

One Federal Solution•Washington, DC

12h

About The Position

One Federal Solution (OFS) is seeking a detail-oriented Management Analyst with a background in FOIA processes. The role supports organizational analysis and process improvement while ensuring compliance with federal and state FOIA requirements. It involves supporting OCS staff with research and analysis; collecting and managing information; preparing statistical and financial reports; and collaborating with internal and external stakeholders to support decision-making, policy development, and transparency. The position also supports Consular Affairs communications, reporting, crisis management, project management, website and database updates, public service initiatives, and inquiries from U.S. citizens traveling or living abroad. The analyst handles FOIA, Privacy Act, and other information-access cases, reviews responsive records, makes redaction and release determinations, and prepares correspondence for requesters and government contacts. The role requires handling sensitive information with discretion and providing after-hours support for emergencies or crises identified by Consular Affairs.

Requirements

Bachelor's degree required.
Active Secret clearance required.
Three years of experience working in an office environment required.
Proficiency in Microsoft Office products, including Word, PowerPoint, Excel, SharePoint, and Outlook.
Ability to produce error-free final documents, including letters, memorandums, cables, speeches, and briefing papers, including materials for CA upper management, the White House, and Members of Congress.
Excellent organizational, communication, and customer service skills.

Responsibilities

Support OCS staff with research and analysis as directed.
Gather, maintain, and manage information from Microsoft tools, proprietary systems, and other sources for statistical and financial reports.
Analyze data-collection methodologies and recommend ways to improve efficiency and effectiveness.
Recommend solutions to problems, financial issues, and opportunities to streamline processes.
Create, format, and maintain documentation for presentations.
Gather information for reports and analysis of OCS communications with U.S. citizens abroad, U.S. embassies and consulates, Congress, and the traveling public.
Communicate information through oral presentations, email, SharePoint, web, and webinars in accordance with Department of State guidelines, and manage information flow through these channels.
Conduct special projects, including public service initiatives, oversight of OCS web content, and program planning.
Support crisis management by responding to inquiries and service requests, providing statistics and reports, and delivering presentations on crises.
Manage intranet website materials and materials used to guide a 24/7 call center.
Analyze statistics and prepare reports.
Provide analytical support for project management initiatives, including space management, strategic planning, business services, and systems.
Assist with special projects assigned by OCS management or officers.
Create dynamic spreadsheets and Access databases containing case lists, statistics, data, and graphs on a monthly and quarterly basis.
Collect quantitative and statistical data from the Consular Workload Statistics System (CWSS).
Update resource documents on the Consular Affairs website using web-editing software and coordinate with intra- and inter-agency colleagues as needed.
Establish and maintain positive relationships with external stakeholders.
Handle personal and confidential information according to Consular Affairs guidance on sensitivity and discretion.
Provide after-hours support for emergency or crisis situations identified by Consular Affairs.
Respond to enrollment inquiries from U.S. citizens traveling or living abroad and, when required, enter enrollment information into a designated online system on callers' behalf.
Triage and enter information into Excel, American Citizens Services (Client), Consular Task Force (CTF), and other appropriate Consular Affairs databases.
Perform FOIA, Privacy Act, and other information-access case management and reviews.
Apply statutory and policy directives favoring disclosure while protecting information under applicable FOIA or Privacy Act exemptions when disclosure could cause foreseeable harm or violate statutory requirements.
Conduct primary review of records responsive to FOIA or Privacy Act requests and make redaction and release determinations.
Communicate with Department personnel, external contacts, and the public to clarify requests and facilitate production and processing of responsive material.
Generate correspondence to requesters, internal contacts, other federal agencies, and foreign governments.
Apply knowledge of foreign policy, national security, Department of State organization, overseas posts and missions, FOIA, the Privacy Act, current Executive Orders, and other information programs.
Perform other duties as assigned.