Management Analyst (FOIA)

One Federal Solution•Washington, DC

About The Position

One Federal Solution (OFS) is seeking a detail-oriented Management Analyst with a strong background in Freedom of Information Act (FOIA) processes. The role analyzes, evaluates, and improves organizational processes while supporting compliance with federal and state FOIA requirements. The analyst works with departments and stakeholders to support decision-making, policy development, reporting, and information transparency. The position supports the Department of State’s Consular Affairs work, including research and data analysis, statistical and financial reporting, crisis management, project management initiatives, public-service projects, and web and resource-document updates. It also involves managing information using Microsoft and other systems, preparing presentations and correspondence, handling inquiries, and entering or triaging information in databases. The analyst provides after-hours support for emergency or crisis situations and handles personal and confidential information with sensitivity and discretion. The role performs FOIA, Privacy Act, and other information-access case management and reviews. It includes reviewing responsive records, making redaction and release determinations, applying relevant disclosure requirements and exemptions, communicating with requesters and Department personnel, and preparing correspondence for internal and external recipients. Candidates must have a bachelor's degree, an active Secret clearance, at least three years of office-environment experience, and proficiency with Microsoft Office products.

Requirements

Bachelor's degree required.
Active Secret clearance required.
At least three years of experience working in an office environment required.
Proficiency with Microsoft Office products, including Word, PowerPoint, Excel, SharePoint, and Outlook.
Ability to produce mistake-free final documents, including letters, memorandums, cables, speeches, and briefing papers, including materials for Consular Affairs upper management, the White House, or Members of Congress.
Excellent organizational, communication, and customer service skills.
Background in FOIA processes.

Responsibilities

Support OCS staff with research and analysis as directed.
Gather, maintain, and manage information from Microsoft tools, proprietary systems, and other sources for statistical and financial reports.
Analyze data-collection methodologies and recommend ways to improve efficiency, solve problems, and streamline processes.
Create, format, and maintain documentation for presentations.
Help gather information and report on OCS communications with U.S. citizens abroad, U.S. embassies and consulates, Congress, and the traveling public.
Communicate information through oral presentations, email, SharePoint, web, and webinars in accordance with Department of State guidelines, and manage information flow through those channels.
Carry out special projects, including public-service initiatives, oversight of OCS web content, and program planning.
Support crisis management by responding to inquiries and service requests, providing program statistics and reports, and delivering crisis-related presentations.
Recommend practical solutions to financial issues.
Manage intranet materials and materials used to guide calls to the 24/7 call center.
Analyze statistics and prepare reports; provide analytical support for project-management initiatives, including space management, strategic planning, business services, and systems.
Assist with special projects assigned by OCS management or officers.
Create and maintain dynamic spreadsheets and Access databases containing case lists, statistics, data, and graphs on a monthly and quarterly basis; assist with collecting quantitative and statistical data from the Consular Workload Statistics System (CWSS).
Update resource documents on the Consular Affairs website using web-editing software and coordinate with intra-agency and inter-agency colleagues as needed.
Establish and maintain positive relationships with external stakeholders.
Handle personal and confidential information with sensitivity and discretion, following Consular Affairs guidance.
Provide after-hours support for emergency or crisis situations identified by Consular Affairs.
Respond to enrollment inquiries from U.S. citizens traveling or living abroad and, when required, enter enrollment information into a designated online system on behalf of callers.
Triage and enter information into Excel, American Citizens Services (Client), Consular Task Force (CTF), and other appropriate Consular Affairs databases.
Perform other duties as assigned.
Perform FOIA, Privacy Act, and other information-access case management and reviews.
Apply statutory and policy directives favoring disclosure while protecting information under applicable FOIA or Privacy Act exemptions when release could cause foreseeable harm or violate statutory requirements.
Conduct primary reviews of records responsive to FOIA or Privacy Act requests and make appropriate redaction and release determinations.
Communicate with Department personnel, external contacts, and the public to clarify requests and facilitate production and processing of responsive material.
Prepare correspondence for requesters, internal contacts, other federal agencies, and foreign governments.
Apply knowledge of foreign policy, national security, the Department of State, and its overseas posts and missions when carrying out FOIA, Privacy Act, Executive Order, and other information-program responsibilities.