Management Analyst II - Statewide

State of Delaware•Dover, DE

10d

About The Position

This is the second-level position responsible for coordinating and conducting studies that provide technical assistance and recommendations to division components. The incumbent interviews agency staff, observes work processes, and gathers and analyzes data about operational and managerial practices to evaluate services and determine compliance with goals and objectives. The role evaluates operational effectiveness, develops solutions or alternatives, and may recommend ways to address identified problems. The position provides technical assistance on management objectives and controls, reviews relevant legislation and regulations, and recommends or assists with implementing techniques and procedures to improve operations, strengthen controls, and use resources effectively. The incumbent documents study findings and prepares recommendations for new systems, procedures, or organizational changes. The role may supervise administrative support or paraprofessional staff; supervision applies to at least two or more merit full-time positions under the Merit Rules. The position is statewide, and the incumbent may choose which of three counties will be the work location. A satisfactory criminal background check is required as a condition of hire.

Requirements

Six months of experience conducting studies that evaluate operations, programs, services, policies, and procedures for efficiency, effectiveness, achievement of goals and objectives, and compliance with laws, rules, regulations, policies, and procedures.
Six months of experience with descriptive statistics, such as mean, median, mode, or standard deviation.
Six months of experience interpreting laws, rules, regulations, standards, policies, and procedures.
Six months of experience writing narrative reports.
Knowledge of designing studies, including determining goals and objectives, information needs, data sources, sampling, and collection methods.
Knowledge of making recommendations for continuing or changing operations, programs, services, policies, or procedures based on findings.
Knowledge of inferential statistics, such as correlation, t-tests, f-tests, or analysis of variance.
A satisfactory criminal background check is required as a condition of hire.

Responsibilities

Interview agency staff, observe work processes, and gather data about operational and managerial practices and procedures.
Review and statistically analyze and interpret collected data concerning policies, procedures, organization, and managerial and operational practices.
Identify problems and define them, and make recommendations for corrective action where appropriate.
Analyze gathered data and develop solutions or alternative methods of proceeding.
Evaluate how effectively operations meet established goals and objectives.
Provide technical assistance in understanding and developing management objectives and controls to resolve issues and concerns.
Study relevant background materials, including legislation, administrative orders, and regulations.
Recommend and assist with implementing techniques or procedures to improve operations, strengthen controls, and effectively use resources.
Document study findings and prepare recommendations for implementing new systems, procedures, or organizational changes.
May supervise administrative support and/or paraprofessional staff, including planning, assigning, reviewing, evaluating, coaching, training, and recommending hiring, firing, and discipline.