Management Analyst I (CIP)

DeKalb County • Decatur, GA

5d

About The Position

This is an entry-level professional position focused on conducting organizational studies and evaluations, designing systems and procedures, and performing work simplification and measurement studies. The goal is to assist management in operating more efficiently and effectively. Duties may include a combination of administrative, clerical, professional analysis, and customer service tasks, depending on the assigned position and individual abilities. The role involves supervising mailroom operations, managing the City Works Maintenance Application, conducting research and analysis for operational improvements, coordinating special projects, and providing analytical support for strategic planning. The position also requires responding to public inquiries and complaints, participating in meetings, and keeping management informed of activities.

Requirements

• Bachelor’s degree in Business/Public Administration or a related field required.
• Previous work experience is preferred.
• Any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.

Responsibilities

• Observes and performs the work of various positions in the department to gain experience and learn about operations.
• Supervises and manages mailroom operations and staff, including monitoring cost center expenses and monthly reporting.
• Familiarizes, monitors, and manages the City Works Maintenance Application.
• Conducts operational research, productivity analyses, and management studies to understand departmental operations, programs, and services.
• Compiles and monitors administrative and statistical data pertaining to divisional operations.
• Researches information pertinent to tasks or projects, analyzes data, and identifies trends.
• Prepares or generates reports and makes recommendations for changes in policies and procedures to improve operations, provide more responsive service, and optimize resource use.
• Develops recommendations for changes in departmental policies and procedures.
• Performs tasks associated with the coordination or implementation of special projects for the department, including special events and new programs.
• Participates in the planning, design, and evaluation of projects.
• Assists in defining project scope and recommends proper allocation of financial, material, and human resources.
• Formulates possible solutions or alternatives to service delivery.
• Provides administrative support to projects as needed.
• Provides research and analytical assistance to department managers for strategic and long-range planning.
• Participates in planning efforts at the local and regional level.
• Researches pending legislation or other developments at the state and federal level that may impact the department.
• Responds to complaints and questions related to County or department operations, activities, or other issues.
• Provides information, researches problems, and initiates problem resolution.
• Participates in various meetings, functions, and events.
• Keeps the director or assigned supervisor apprised of all activities and may submit periodic reports.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level