Managed Services Relationship Manager

Alegeus•Maitland, FL

3d•$66,800 - $113,700•Hybrid

About The Position

The posting describes an Implementation Manager, Managed Services role at Alegeus. The manager leads complex Employer Solutions implementations, translating Partner needs into coordinated launch plans that prepare employers and service teams for long-term success. The role owns implementation from kickoff through go-live and transition to ongoing managed services, coordinating discovery, configuration, testing, readiness, and handoff activities. It works across Partners, employers, and cross-functional teams to deliver a seamless implementation experience and improve processes and outcomes over time. The position is described as 25% in-office hybrid, based in Boston, MA, or Orlando, FL. The posted compensation range is $66,800 to $113,700. Individual compensation may depend on job-related skills, experience, education, location, and market conditions; total compensation may also include bonuses or incentive plans and benefits.

Requirements

Highly organized, action-oriented leadership and ability to structure complex work, anticipate risks, analyze information, and influence without direct authority.
Credible communication across executive, technical, operational, Partner, and employer audiences; ability to build trust, encourage shared accountability, and turn challenges into practical solutions.
Proficiency with Microsoft Excel, Outlook, Word, PowerPoint, and Teams, along with project or work-management tools.
5+ years of relevant experience in implementation, client onboarding, operations, project management, benefits administration, or a related field is preferred.
2+ years leading complex cross-functional implementations or client-facing programs.
Experience working with employer groups, Partners, third-party administrators, health plans, financial institutions, or benefits technology platforms is preferred.
Experience with consumer-directed benefits such as HSAs, FSAs, HRAs, Lifestyle Spending Accounts, COBRA, or related benefit administration is highly preferred.

Nice To Haves

Project management methodologies or credentials such as PMP, PMBOK, Lean, or Six Sigma.
Experience with implementation, ticketing, CRM, or workflow platforms.
Experience with consumer-directed benefits such as HSAs, FSAs, HRAs, Lifestyle Spending Accounts, COBRA, or related benefit administration (highly preferred).
Experience working with employer groups, Partners, third-party administrators, health plans, financial institutions, or benefits technology platforms (preferred).

Responsibilities

Own the implementation journey from kickoff to go-live, coordinating discovery, configuration, testing, readiness, and transition activities.
Create project plans, milestones, governance, decision-making processes, and communication rhythms to align Partners and cross-functional teams.
Translate Partner needs into coordinated requirements across benefit administration, employer setup, eligibility and contribution files, funding and banking, integrations, communications, reporting, and service readiness.
Anticipate dependencies, identify risks, navigate scope changes, and mobilize stakeholders to remove barriers and keep implementations moving.
Drive quality controls to ensure configurations, files, communications, training, documentation, and support processes are ready for launch and handoff to managed services.
Use project insights, performance trends, and recurring challenges to identify process improvements, stronger Partner experiences, and opportunities for automation.