Managed Services Relationship Manager

Alegeus•Boston, MA

2d•Hybrid

About The Position

Alegeus is hiring an Implementation Manager, Managed Services to lead complex Employer Solutions implementations. The role turns Partner needs into coordinated launch plans and supports employers and service teams through successful launches and transitions to ongoing managed services. The position works with Partners and cross-functional teams across benefit administration, employer setup, eligibility and contribution files, funding and banking, integrations, communications, reporting, and service readiness. The listed work location is a 25% in-office hybrid arrangement in Boston, Massachusetts, or Orlando, Florida.

Requirements

Highly organized, action-oriented leadership and ability to structure complex work and anticipate risks.
Ability to analyze information, influence without direct authority, and communicate credibly with executive, technical, operational, Partner, and employer audiences.
Ability to build trust, encourage shared accountability, and turn challenges into practical solutions.
Proficiency with Microsoft Excel, Outlook, Word, PowerPoint, and Teams, as well as project or work-management tools.

Nice To Haves

5+ years of relevant experience in implementation, client onboarding, operations, project management, benefits administration, or a related field is preferred.
2+ years leading complex cross-functional implementations or client-facing programs is preferred.
Experience with employer groups, Partners, third-party administrators, health plans, financial institutions, or benefits technology platforms is preferred.
Experience with consumer-directed benefits such as HSAs, FSAs, HRAs, Lifestyle Spending Accounts, COBRA, or related benefit administration is highly preferred.
Project management methodology experience or credentials such as PMP, PMBOK, Lean, or Six Sigma are a plus.
Experience with implementation, ticketing, CRM, or workflow platforms is a plus.

Responsibilities

Own the implementation journey from kickoff to go-live, coordinating discovery, configuration, testing, readiness, and transition activities.
Create project plans, milestones, governance, decision-making processes, and communication rhythms to align Partners and cross-functional teams.
Translate Partner needs into coordinated work across benefit administration, employer setup, eligibility and contribution files, funding and banking, integrations, communications, reporting, and service readiness.
Anticipate dependencies, identify risks, manage scope changes, and engage stakeholders to resolve barriers and keep implementations progressing.
Drive launch quality controls to verify configurations, files, communications, training, documentation, and support processes are ready for launch and handoff to managed services.
Use project insights, performance trends, and recurring challenges to identify process improvements, stronger Partner experiences, and automation opportunities.