Managed Services Account Manager (m/f/d)

much. GmbH • Munich, ND

2d • €65,000 - €80,000

About The Position

much. Consulting GmbH is seeking a commercially driven customer success and account management professional to own the commercial success of its Support Hub. The role focuses on growing Managed Services—including BI, hosting, and advanced support packages—by identifying customer needs, presenting relevant services, negotiating contracts, and developing long-term client relationships. The Account Manager will turn support interactions and client feedback into sales opportunities and process improvements, while partnering with operational teams to support service delivery, customer satisfaction, and account growth. The position offers flexibility in how work is structured, along with the opportunity to shape company processes and build out the Support Hub’s commercial function.

Requirements

• Relevant university degree.
• At least 2 years of proven experience in Customer Success, Account Management, or B2B Sales.
• Proactive, sales-driven mindset, with confidence pitching solutions, handling objections, and closing deals.
• Ability to manage multiple projects across functions, teams, and industries.
• Open, customer-centric personality and excellent written and verbal communication skills.
• Demonstrated ability to build strong, meaningful, long-term client relationships.
• Fluent English (C2) and highly proficient German (B2 or higher).

Nice To Haves

• Experience in the IT, software, or digitalization sectors.

Responsibilities

• Lead sales and upselling initiatives for Managed Services, including BI, hosting, and advanced support packages.
• Guide clients through service offerings, identify evolving needs, and negotiate contracts that support long-term partnerships.
• Turn support interactions and client feedback into sales opportunities and process improvements.
• Partner with operational teams to support seamless service delivery, client satisfaction, and account growth.

Benefits

• Flexible working and the ability to structure work around personal life, with results valued over hours.
• Expected total compensation of €65,000–€80,000 per year.
• Uncapped sales commissions.
• Top insurance.
• Self-learning budget.
• State-of-the-art equipment.
• Opportunity to shape company processes and implement ideas.
• Short, flexible decision-making paths and lean processes.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level