Maitre'D - Peak New York

Tao Group Hospitality•New York, NY

3d•$25 - $28

About The Position

The Maitre'D checks in guests and manages seating for reservations and walk-ins, maintaining the reservation book and accommodating walk-ins to maximize seating for each shift. The role delivers gracious hospitality through courteous interactions with guests, fellow team members, and supervisors. It includes maintaining the entrance and venue, taking reservations, answering calls and guest questions, coordinating with the dining room team, and completing front-desk setup and assigned opening and closing duties. The Maitre'D participates in pre-service meetings and training, reviews VIPs and the reservation book, builds relationships with regular guests, reports damage or breakage, and supports colleagues and management as needed. The position requires Tao Group Hospitality in-venue Maitre'D training and at least one year of Maitre'D experience or equivalent related Tao Group Hospitality experience, including experience in a high-volume restaurant, nightclub, or lounge. The work may take place in an office, casino, nightclub, bar, lounge, and/or restaurant environment. It can involve varying noise levels, crowds, smoke, cleaning materials, and a fast-paced, somewhat stressful setting. The role may require extended or irregular hours, evening and weekend shifts, and holiday work. Team members must maintain a professional appearance, communicate effectively, work courteously with others, and maintain confidentiality.

Requirements

At least one year of Maitre'D experience or equivalent related Tao Group Hospitality experience.
Experience in a high-volume restaurant, nightclub, or lounge.
Ability to write, read, and communicate verbally.
Ability to print legibly for team members, management, and guests.
Ability to stand for extended periods and move quickly.
Ability to push and lift up to 75 pounds, with or without assistance.
Ability to maintain positive energy throughout the day.
Ability to interact professionally and courteously with internal and external customers, managers, and coworkers.
Ability to maintain confidentiality.
Ability to handle a fast-paced, busy, and somewhat stressful environment.
Maintain a professional, neat, well-groomed appearance in accordance with company standards.

Responsibilities

Anticipate and accommodate guest needs.
Maintain the cleanliness and orderliness of the entrance area and venue.
Comply with Department of Health and company sanitation standards.
Take and process reservations, assist with incoming calls, and answer guest questions.
Strategically plot reservations and accommodate walk-ins to support a smooth shift.
Provide the dining room team with initial table setup.
Set up the front desk and complete assigned side work and opening and closing procedures, including preparing and organizing menus.
Report equipment or furniture breakage and damage to management immediately.
Attend and participate in daily pre-service meetings, reviewing VIPs and the reservation book for the night.
Foster and maintain relationships with regular guests.
Participate in training sessions and departmental meetings.
Learn from and share knowledge with team members, leading by example.
Maintain a positive and professional attitude and demonstrate knowledge of Tao Group Hospitality, its partners, and supporting hotel environments.
Work collaboratively and provide help and support to fellow team members.
Complete additional tasks as assigned.