Host - Peak New York

Tao Group Hospitality•New York, NY

About The Position

The Host guides guests to appropriate tables as directed by the maître d’ and interacts with restaurant guests, fellow team members, and supervisors in a polite, courteous, and hospitable manner to ensure gracious hospitality. The role includes anticipating guest needs, managing reservations and incoming calls, maintaining the entrance area, and assisting with host-stand opening and closing procedures. Hosts are expected to follow sanitation standards, participate in meetings and training, and support fellow team members.

Requirements

Previous hospitality experience.
Previous host person experience.
Experience in a high-volume restaurant, nightclub, or lounge.
Ability to write, read, and communicate verbally.
Ability to print legibly for team members, management, and guests.
Ability to stand for extended periods and move quickly.
Ability to push and lift up to 75 lbs., with or without assistance.
Ability to interact professionally and courteously with internal and external customers, managers, and coworkers.
Ability to maintain confidentiality.
Ability to work effectively in a fast-paced, busy, and somewhat stressful environment.
Maintain a professional, neat, and well-groomed appearance in accordance with company standards.

Responsibilities

Guide guests to appropriate tables as directed by the maître d’.
Anticipate and accommodate guest needs.
Maintain the cleanliness and orderliness of the entrance area.
Comply with Department of Health and company sanitation standards.
Take and process guest reservations.
Assist with incoming calls and answer guest questions.
Check guests’ coats and other belongings where applicable.
Help set up the front desk area and perform side-work and management-directed opening and closing procedures.
Ensure appropriate menus are printed and ready for service, keep menu books organized with current menus, and collect menus throughout the venue during the shift.
Complete assigned opening and closing duties.
Report equipment or furniture breakage and damage to management immediately.
Attend and participate in daily pre-service meetings, training sessions, and departmental meetings.
Learn by listening to and observing other team members, share knowledge, and lead by example.
Maintain a positive and professional attitude and demonstrate knowledge of Tao Group Hospitality, its partners, and supporting hotel environments.
Work as part of a team and provide help and support to fellow team members.
Complete additional tasks as assigned.