Full-Time Hotel Maintenance Technician

Aileron Management•West Des Moines, IA

10d•Onsite

About The Position

The Maintenance Technician performs property maintenance and repairs at the Hampton Inn West Des Moines/Lake Drive. The role begins with reviewing work orders and assessing repair needs, then determining the appropriate method to address them. The technician maintains the facility’s functionality, safety, and physical condition in accordance with operating and safety standards, and responds to guest and team member requests in a timely, friendly, and efficient manner. The schedule is 8 a.m. to 4 p.m., with varying workdays, and requires availability for weekends and holidays. Work includes preventive maintenance and a range of repairs, including carpentry, plumbing, tiling, electrical work, wall surface repairs, painting, HVAC, and masonry. The technician inspects and repairs guest room appliances and systems, such as refrigeration controls, televisions, and lighting. They record completed work and outstanding issues, complete maintenance checklists and other records, communicate guest-room repair status to the Front Desk, General Manager, and Executive Housekeeper, and properly maintain tools, workspaces, and equipment. The position operates in an indoor hotel environment and outdoors, and involves continuous use of tools and safety equipment.

Requirements

Attention to detail.
Ability to work weekends and holidays.
Ability to bend over, stoop, and crawl.
Ability to perform physically active work.
Ability to work independently and in a fast-paced environment.
Passion for performing repairs.

Nice To Haves

Hotel experience preferred.
Maintenance experience preferred.

Responsibilities

Maintain the physical functionality and safety of the facility.
Respond promptly and courteously to guest calls and team member work orders; assess and repair non-functioning machinery or equipment.
Perform repairs and maintenance including carpentry, plumbing, tiling, electrical work, wall surface repairs, painting, HVAC work, and masonry.
Conduct inspections to identify preventive maintenance needs.
Record and report completed repairs and items requiring further attention.
Maintain the hotel’s physical condition according to operating and safety standards, ensuring requests and repairs are handled correctly and promptly.
Inspect guest room electrical appliances and circuits, including refrigeration controls, televisions, and lighting systems, and make repairs as needed.
Provide guest room service and repair status updates to the Front Desk, General Manager, and Executive Housekeeper.
Respond to guest questions, complaints, and requests in a timely and courteous manner.
Maintain tools, workspaces, and equipment.
Complete preventive maintenance checklists and other maintenance records.

Benefits

Medical, dental, and vision plans, eligible the first day of the month after 30 days.
Company-paid life and AD&D insurance and long-term disability.
Flexible spending and dependent care account.
Short-term disability and accident plans.
Employee Assistance Program.
401(k) retirement plan with company match.
Paid vacation, up to 10 days per year.
Paid sick time, up to 5 days per year.
Seven paid holidays per year.
Referral program with a $500 referral reward.
Employee recognition program with gift cards.
Employee discounts.
On-demand access to earned wages before the regular paycheck.
Hilton Team Member Travel Program: up to 30 room nights per year from $35 and up, 50% off for family and friends, and 50% off at hotel-operated restaurants.