About The Position

The Maintenance Technician is responsible for maintenance service requests for the community. This customer-focused, team-oriented role may also include apartment make-readies, groundskeeping, pool maintenance, and preventative maintenance. Technicians provide excellent customer service and work to understand and anticipate residents’ needs to create exceptional experiences. The position includes responding to and completing service requests, performing repairs and preventative maintenance, preparing vacant apartments for move-in, maintaining the community’s appearance, and completing service records in Onesite. Technicians may perform electrical and plumbing work and assist with groundskeeping, pool maintenance, housekeeping, notice distribution, apartment inspections, and other tasks as needed. The role requires dependable transportation, availability for a rotating on-call schedule, and the ability to work a varied schedule that may include weekends and holidays.

Requirements

  • Six months of maintenance experience; apartment-industry experience is preferred.
  • High school diploma preferred.
  • Knowledge of technical skills related to apartment maintenance.
  • Ability to perform tile work, carpentry repairs, and all facets of the make-ready process.
  • Ability to troubleshoot and repair HVAC, plumbing, electrical, and other community systems.
  • Dependable transportation to and from work.
  • Ability to accommodate a rotating on-call schedule.
  • Ability to work a varied schedule, including weekends and holidays as required.
  • Valid driver’s license required for employees who work at communities utilizing Low Speed Vehicles.
  • Ability to read and write English at an intermediate level to read diagrams, meters, and instructions.
  • Ability to apply common-sense understanding to carry out instructions and plans and to handle standardized situations.
  • Excellent interpersonal skills and ability to interact with the public.
  • Ability to perform the essential functions with or without reasonable accommodations.
  • Attendance and punctuality are essential.

Nice To Haves

  • Certification from an accredited trade school is highly desired.
  • EPA Type I, Type II, or Universal certification is strongly preferred.

Responsibilities

  • Respond to and complete service requests in a timely manner.
  • Coordinate with the maintenance supervisor and team to prioritize daily tasks.
  • Provide excellent customer service when interacting with residents, guests, and vendors.
  • Identify and correct, or report to the maintenance supervisor, safety issues, hazardous conditions, and community maintenance needs.
  • Perform preventative maintenance on community equipment.
  • Prepare vacant apartments for move-in by completing necessary repairs or replacements.
  • Maintain the community’s appearance by replacing lightbulbs, removing trash and litter, painting, and performing repairs.
  • Accurately record service requests, preventative maintenance, and vacant apartment make-readies in Onesite.
  • Perform electrical and plumbing work as required.
  • Assist with groundskeeping, pool maintenance, housekeeping, distribution of notices, apartment inspections, and other tasks as needed.
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