About The Position

The Maintenance Technician is responsible for community maintenance service requests and for delivering excellent customer service to residents, guests, and vendors. The role may also include apartment make-readies, groundskeeping, pool maintenance, and preventative maintenance. Technicians work with the maintenance supervisor and team to prioritize daily tasks and help create exceptional customer experiences by understanding and anticipating residents’ needs. The position includes identifying and addressing safety or maintenance issues, completing and documenting service requests and preventative maintenance in Onesite, preparing vacant apartments for move-in, and maintaining the appearance of the community. The technician may also assist with housekeeping, notices, apartment inspections, and other tasks as needed. Work involves regular outdoor exposure, physical activity, use of tools and equipment, and occasional exposure to workplace hazards.

Requirements

  • Six months of maintenance experience; apartment-industry experience is preferred.
  • Demonstrated knowledge of technical skills related to apartment maintenance.
  • Ability to perform tile work, carpentry repairs, and all facets of the make-ready process.
  • Ability to troubleshoot and repair HVAC, plumbing, electrical, and other community systems.
  • Dependable transportation to and from work and ability to accommodate a rotating on-call schedule.
  • A valid driver’s license is required for employees working at communities that use Low Speed Vehicles.
  • Ability to work a varied schedule, including weekends and holidays as required.
  • Ability to read and write English at an intermediate level to read diagrams, meters, and instructions.
  • Ability to apply common-sense understanding to carry out instructions and plans.
  • Ability to complete tasks while wearing appropriate safety equipment.
  • Ability to perform the position’s physical activities, including intermittent standing, bending, crouching, pushing, pulling, lifting, moving or carrying materials, appliances, or equipment up to 50 pounds, climbing ladders or stairs, and walking on rooftops.
  • Manual dexterity sufficient to operate small-motorized equipment, including repetitive hand, wrist, grip, and elbow motion.
  • Normal hearing, vision, color discrimination, and depth perception for proper operation of machines and equipment.
  • Excellent interpersonal skills and ability to interact with the public.
  • Reliable attendance and punctuality.

Nice To Haves

  • High school diploma preferred.
  • Certification from an accredited trade school highly desired.
  • EPA Type I, Type II, or Universal certification strongly preferred.
  • Maintenance experience in the apartment industry preferred.

Responsibilities

  • Respond to and complete service requests in a timely manner.
  • Coordinate with the maintenance supervisor and team to prioritize tasks throughout the day.
  • Provide excellent customer service when interacting with residents, guests, and vendors.
  • Identify safety issues, hazardous conditions, and maintenance needs in the community, and correct them or report them to the maintenance supervisor.
  • Perform preventative maintenance on community equipment.
  • Prepare vacant apartments for move-in, including necessary repairs or replacements.
  • Maintain the community’s appearance by replacing lightbulbs, removing trash and litter, painting, and performing repairs.
  • Accurately record service requests, preventative maintenance, and vacant-apartment make-readies in Onesite.
  • Perform electrical and plumbing work as required.
  • Assist with groundskeeping, pool maintenance, housekeeping, distribution of notices, apartment inspections, and other tasks as needed.
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