Entry Level Maintenance Technician

Hilton Grand Vacations•Ormond Beach, FL

1d•Onsite

About The Position

The Engineering Technician I maintains the cosmetic appearance of the interior and exterior buildings and grounds across the property. The role is an entry-level opportunity for someone looking to develop maintenance skills and pursue a career in hospitality, with training from experienced service professionals. The technician must learn and follow Hilton Grand Vacations procedures, OSHA standards, and the Hilton Grand Vacations Safety Handbook, and adapt to changing guest, owner, associate, and workload needs. The position calls for basic knowledge of electrical work, HVAC, plumbing, mechanical equipment, carpentry, painting, appliance repair, flooring repair, and general building trades. A flexible schedule is required to accommodate a seven-day work week.

Requirements

At least six months of customer service and/or hospitality experience.
Excellent interpersonal skills when dealing with guests, associates, and the general public.
Ability to learn and adapt to a fast-paced environment.
Team-player attitude and ability to take direction from the Engineering Manager.
Positive attitude.
Ability to use hand and power tools.
Ability to climb and work on ladders up to 20 feet high.
Schedule flexibility to accommodate a seven-day work week.
Basic knowledge of electrical work, HVAC, plumbing, mechanical equipment, carpentry, painting, appliance repair, flooring repair, and general building trades.
Willingness to follow policies stated in the HGV Employee Handbook.

Nice To Haves

High school diploma or GED (preferred).

Responsibilities

Provide excellent service to internal and external customers and maintain good working relationships within the department and with other property departments.
Maintain accurate records for work orders, preventive maintenance, safety, major equipment repairs or replacements, and parts and supplies inventory.
Address guests' and associates' maintenance needs in a friendly and professional manner.
Use hand and power tools and work on ladders up to 20 feet high.
Complete preventive maintenance and planned corrective work orders assigned by engineering management, the front desk, or others. Work may include landscaping, hardscape repairs, asset cleaning, and guest and non-guest calls.
Pass written communications to supervisors; file daily logs in the logbook and complete work orders in the MMS or local tracking system.
Provide prompt, satisfactory service to owners and guests and carry out management requests within the associate's ability to support customer satisfaction.
Follow company and engineering policies and procedures, safety procedures, and OSHA standards.
Learn and meet engineering requirements to support future growth in the department.