Entry Level Maintenance Technician

Hilton Grand Vacations•Ormond Beach, FL

1d•Onsite

About The Position

Casa Del Mar Resort in Ormond Beach, Florida, is hiring a beginner-level Maintenance Technician, also referred to in the posting as Engineering Technician I. The role maintains the cosmetic appearance of the interior and exterior of the property’s buildings and grounds. The technician is expected to learn Hilton Grand Vacations procedures, OSHA standards, and the HGV Safety Handbook, and to adapt to changing guest, owner, associate, and workload needs. The position calls for basic knowledge of electrical, HVAC, plumbing, mechanical equipment, carpentry, painting, appliance repair, flooring repair, and general building trades. The technician completes maintenance and preventive-maintenance work, addresses guest and associate needs, keeps relevant records, and follows company, engineering, and safety procedures. The posting describes a family-style team environment with training and opportunities to develop skills and advance in hospitality.

Requirements

At least six months of customer service and/or hospitality experience.
Excellent interpersonal skills when dealing with guests, associates, and the general public.
Ability to learn and adapt in a fast-paced environment.
Team-player attitude and ability to take direction from the Engineering Manager.
Positive attitude.
Basic knowledge of electrical, HVAC, plumbing, mechanical equipment, carpentry, painting, appliance repair, flooring repair, and general building trades.
Ability to use hand and power tools and work on ladders up to 20 feet.
Schedule flexibility to accommodate a seven-day work week.

Nice To Haves

High school diploma or GED (preferred).

Responsibilities

Provide excellent service to internal and external customers.
Maintain proper working relationships within the department and with other operating departments on the property.
Maintain accurate records for work orders, preventive maintenance, safety, major equipment repairs or replacements, and parts and supplies inventory.
Address guests’ and associates’ concerns and maintenance needs in a friendly and professional manner.
Use hand and power tools.
Climb and work on ladders up to 20 feet high.
Complete preventive-maintenance and planned corrective work orders assigned by engineering management, the front desk, or others during the shift, including landscaping, hardscape repairs, asset cleaning, and guest and non-guest calls.
Pass written communications to supervisors, file daily logs in the logbook, and complete work orders in the MMS or local tracking system.
Provide quick and satisfactory service to owners and guests to support guest satisfaction.
Carry out management requests related to customer satisfaction within the associate’s ability.
Follow company and engineering policies and procedures.
Follow safety procedures and ensure OSHA standards are observed.
Learn and meet engineering requirements for future growth in the department.
Maintain schedule flexibility to accommodate a seven-day work week.