Maintenance Technician IV

Service Experts•Scarborough, ME

4d•Onsite

About The Position

Maintenance Technician IV is a role for experienced professionals, responsible for leading maintenance tasks and providing advanced HVAC solutions. This role involves performing routine precision tune-ups and maintenance on heating, air conditioning, ventilation, and refrigeration equipment, as well as accessories, accurately and in a timely manner. The technician will conduct diagnostics to identify potential problems, complete routine maintenance and equipment cleaning, and assist in the delivery and removal of parts and equipment. They will also use a hand-held device to record customer call information, complete all forms and paperwork, and potentially collect payment from customers. Communication with dispatch is essential for status reports, and promoting company products and services is expected. The role requires representing the company professionally and ethically, following standard procedures, and ensuring company vehicle and tools are properly maintained and accounted for.

Requirements

High school diploma or GED
Advanced technical training
5-10 years of HVAC maintenance experience
Required licensing and certifications, including EPA and safety certifications
Advanced knowledge and skills in HVAC systems
Strong leadership and communication abilities
Valid driver's license with an acceptable driving record
Must possess all valid licensing or certification as required by federal, state, provincial, or local governmental laws or regulations for the geographical work area
Proficient mechanical aptitude and the ability to operate all necessary tools and equipment
Proficient and able to operate all necessary tools and equipment to perform various service projects
Basic skills in reading wiring diagrams and troubleshooting problems with electrical, refrigerant and duct systems on air conditioning equipment
Effective communication skills to communicate with customer and resolve customer issues, complaints, or concerns
Effective and efficient time-management and organizational skills
Available to work flexible hours and on-call shifts as needed
Ability to stand and walk and to climb ladders and attic stairs and to maneuver in attics, basements, and crawl spaces to access HVAC units
Ability to continually climb, balance, stoop, kneel, crouch, and/or crawl
Ability to work in a variety of environmental conditions, including but not limited to the following: hot, cold, outdoor, indoor, dry, humid, slippery surfaces, heights, and congested areas
Ability to safely climb 300lb load capacity rated ladders with a 30lb tool belt
Natural or corrected vision to see and focus for close, distance, peripheral vision with normal depth perception
Ability to lift up to 40 pounds and ability to lift and carry items weighing up to 30 pounds
Minimum Experience: 8+ Years
Minimum Education: High School Diploma/GED

Nice To Haves

Experience performing basic maintenance work on HVAC equipment and related accessories is desirable

Responsibilities

Leads complex maintenance and tune-up projects on HVAC equipment
Diagnoses and provides solutions for advanced HVAC issues
Mentors junior technicians and assists in their training
Manages customer relations and provides expert HVAC advice
Works under general supervision to perform maintenance calls
Independently performs routine precision tune-ups and maintenance on heating, air conditioning, ventilation, and refrigeration equipment as well as accessories in an accurate and timely manner
Conducts diagnostics to identify potential problems to prevent premature and unexpected breakdowns or callbacks
Completes routine maintenance and equipment cleaning as needed or required
Responsible for delivery and removal of parts and equipment needed to complete service work
Assists the Service Technician in servicing heating, air conditioning, ventilation, and refrigeration equipment as well as accessories
Using hand-held device records all required information on customer call
Completes all forms and paperwork in a neat, timely, complete, and accurate manner
If necessary, collects payment from customers
Communicates with dispatch, while on duty, to ensure dispatcher has an accurate status report of activities and availability
Promotes products and services to the customer
Calls Sales and Service Coordinator with specifics on replacement product sales leads generated from customer service visit
Ensures company property, vehicles, and tools are being used, maintained, and properly accounted for
Represents the company professionally, honestly, and ethically in all business matters and activities
Follows standard procedures and process, ensures that the company vehicle is properly stocked
Performs similar/other duties as needed or assigned