Maintenance Technician - IT

Spinnaker Resorts•Branson, MO

12h•Onsite

About The Position

Maintaining high company standards, the Maintenance Tech supplements maintenance, procedures, and management efforts to keep the resort in a clean, safe, and orderly condition. In this role, you will also work on maintaining and monitoring the computer systems and networks for our company.

Requirements

Good verbal and written communication skills for interaction with employees, guests, vendors and the public including the ability to read, write, and communicate in English.
Basic math skills.
2+ Years’ experience in maintenance work.
Basic HVAC and appliance troubleshooting skills.
Ability to work overtime and/or weekends as required.
Ability to walk extensively, climb ladders, stairs and lift 50lbs or more.
Valid driver’s license in good standing.
Reliable transportation
Excellent customer service skills
1+ years of experience in a technical support role.
Working knowledge and expertise with a variety of software, hardware, and applications.
Willingness to solve complicated problems and see projects through to completion.
Analytical skills to study problems and identify solutions.
Team-oriented attitude to help other colleagues and departments with technical problems.
Strong interpersonal communication and relationship-building skills.
Ability to manage time and effectively prioritize numerous projects at one time.
Familiarity with Microsoft Windows 10.
Excellent administrative skills when needed (i.e., attention to detail, accurate data entry, takes appropriate initiative).

Nice To Haves

Certifications are preferred but not required.

Responsibilities

Contributes to the achievement of the maintenance department’s goals by providing daily attention to the appearance of resort buildings, grounds, and common areas.
Responsible for the maintenance of all facilities including rooms, pools, laundry rooms, barbecues, fixtures, drains, etc., as assigned by the Facilities Manager.
Remains informed and aware of conditions that could have an impact on our ability to maintain a high-quality environment for our guests and owners.
Performs maintenance and troubleshooting in plumbing, electric and HVAC repairs with minimal assistance or supervision.
Performs maintenance and troubleshooting of all major appliances.
Performs plumbing maintenance such as pipes, drains, faucets, disposals, showers, and Jacuzzi tubs using methods that include soldering, brazing silver, PVC, CPVC, and fittings.
Provides backup support to others, special projects as requested, and/or any legitimate business task within the scope of your responsibilities.
Assists the IT Department via phone and email.
Troubleshoots and resolves issues with software or hardware.
Identifies problems and solutions with the IT Department.
Collaborates with team members across all departments to assist them with their technical requirements.
Responsible for a range of tasks including testing, and troubleshooting network and internet systems, wide area and local area networks, wireless issues, basic telephony.
Assists colleagues through steps to help them resolve their technical problems.
Maintains Standard Operating Procedures and reports that provide technical support to all departments.
Is on call for IT issues requiring a physical presence after hours and on weekends for the Branson area locations: French Quarter, Palace View, Palace View Heights and Branson Sales Center.
Will be Point of Contact (POC) for service outages in the Branson area.
Ensures that all safety rules are observed by activities staff.
Practices and encourages the proper safety procedures for equipment & chemical use.
Practices and encourages the proper safety procedures for physical exertion that involves bending, lifting, and climbing.
Knows tornado, fire, and disaster procedures and helps coordinate evacuation efforts if necessary.
Understands and is capable of completing the SMC accident/injury incident report forms/documents.

Benefits

Weekly Pay and Direct Deposit
Health Insurance (Medical/Vision/Dental)
Company-Paid Life Insurance
Paid Time Off (PTO) Program
Paid Vacation and Holiday Pay
401 (K) Retirement Plan with a Company Match (based on eligibility)
Employee Wellness Programs
Fitness Center Reimbursement
Ongoing Professional Development Opportunities
Employee Family & Friends Discounted Stays
Various Employee Discounts (Local Businesses and National Retailers)
Employee Recognition and Appreciation Events (Annual Employee Picnic & Holiday Party)
Company-Supplied Uniforms and Equipment (Applicable Positions)
Flexible Work Schedules