Maintenance Technician II - Future Opportunities

Invitation Homes • Houston, TX

11d

About The Position

Invitation Homes is building a talent community for Maintenance Technician II opportunities. Although an immediate opening may not be available in every area, applicants may be considered for future roles as they become available. Maintenance Technician IIs perform high-quality maintenance work in single-family rental homes and provide excellent customer service to residents. The role involves handling service requests across multiple trades, completing proactive maintenance visits and property assessments, repairing vacant homes, and using company mobile applications, tools, materials, and vehicles. Technicians are expected to follow safety guidelines and help ensure appointments can be completed efficiently, often in a single visit.

Invitation Homes owns and operates homes across 16 U.S. markets. Its teams work together to provide positive resident experiences and maintain high-quality homes. The company describes its culture as supportive of associate growth, inclusion, and career development.

Requirements

• High school diploma or equivalent.
• 2–5+ years of proven experience in residential repairs and maintenance, other building maintenance, or related work.
• OSHA 10 certification is required; new hires without certification have up to 90 days to complete it.
• Excellent customer service and interpersonal skills, along with strong verbal and written communication skills.
• Comfort using mobile devices such as an iPad or iPhone and various mobile applications.
• Understanding of residential construction and mechanical systems, with the ability to perform general repairs in some of the following areas: plumbing, electrical, carpentry, sheetrock, exterior structural work, minor HVAC, and appliances. Some training will be provided.
• Current driver’s license, automobile insurance, and any other licenses or certifications required by state law.
• Ability to work on a regular and consistent basis, including occasional weekends and holidays.
• Ability to provide basic hand and power tools.
• Ability to perform work involving frequent climbing, reaching, finger use, stooping, kneeling, crawling, pushing, pulling, lifting, talking, and hearing.
• Ability to lift and/or move more than 50 pounds and operate standard maintenance equipment as assigned.

Nice To Haves

• EPA certification: Type I, Type II, and/or EPA Universal.
• HVAC certification.
• CPO (pool) certification.
• Multilingual communication skills.

Responsibilities

• Complete maintenance service requests across multiple trades while providing excellent customer service and promoting a quality living experience.
• Perform work respectfully in residents’ homes.
• Complete regular ProCare visits to perform proactive maintenance and repairs.
• Complete the visit checklist in the designated mobile app and schedule the next ProCare visit with the resident through the app.
• Educate residents about maintenance topics, Invitation Homes expectations, and the functional systems of their rental homes.
• Assess general property condition during visits and alert the property management team when items require immediate attention.
• Review and use Technician-specific reports to identify opportunities for improvement.
• Perform repairs in vacant properties while they are on the market or during the turn process.
• Properly use and care for company-supplied tools, materials, and vehicles.
• Review the next day’s appointments in advance to ensure the necessary equipment, materials, information, and time are available to complete work in a single visit.
• Follow all Invitation Homes safety guidelines.
• Perform other duties as assigned.

Benefits

• Competitive pay and annual bonus program.
• Generous paid time off, including vacation accrual, sick time, volunteer time, standard holidays, and floating holidays.
• 401(k) with company matching contributions.
• Casual dress code and a positive work environment.
• Team events, celebrations, and gatherings.
• Employee Resource Groups: Together with Women, Asian Alliance, Black Collective, Juntos, Gen Next, and Open Invitation.
• Career growth paths and learning opportunities, with promotion from within.
• Health, dental, vision, and life insurance.
• Long-term and short-term disability insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED