Maintenance Technician II - Co-Living

Nest DC•Washington, DC

5d•$27 - $33

About The Position

The Maintenance Technician II is a hands-on, client- and resident-facing position supporting Nest DC’s Co-Living division and its multi-site shared-housing portfolio. The role helps keep properties safe, well-maintained, and functional by completing repair requests, conducting preventative maintenance, supporting seasonal and emergency preparedness, and serving as a visible, approachable presence for residents. Working with the Maintenance Coordinator, property management staff, and residents, the technician diagnoses and completes approved repairs, manages work orders through AppFolio or similar software, performs property inspections and seasonal tasks, and communicates clearly about maintenance needs. The position also maintains equipment and supply records, reports property conditions and safety concerns, follows company policies and OSHA standards, and contributes to team goals for billable hours, resolution speed, and resident satisfaction.

Requirements

2–4 years of relevant maintenance or residential building experience.
Strong working knowledge of residential plumbing, electrical, HVAC, carpentry, and appliance repair.
Ability to safely operate hand tools, power tools, and diagnostic equipment.
Skill in troubleshooting and problem-solving maintenance issues.
Familiarity with AppFolio or similar property management software.
Ability to read floor plans, equipment manuals, and safety guidelines.
Strong organizational skills and ability to manage multiple daily tasks.
Friendly, approachable, and service-minded approach.
Adaptability in a fast-paced, multi-site environment.
Proactive approach to identifying and resolving issues.
Excellent communication and teamwork skills.
Detail-oriented approach and commitment to leaving properties safe, clean, and functional.
Ability to lift and carry up to 50 lbs.
Ability to climb stairs and ladders, bend, kneel, work in confined spaces, and walk or stand for extended periods.
Tolerance for varied environmental conditions, including heat, cold, and inclement weather.

Nice To Haves

Experience in multi-family or co-living environments.
EPA certification.

Responsibilities

Diagnose, perform, and bill for approved repairs in a timely and professional manner.
Complete assigned tickets within 24 hours when possible; review tickets daily, gather supplies, and close out work orders promptly.
Schedule appointments through AppFolio and update work-order notes and status in real time.
Leave spaces clean, safe, and tidy after repairs, and secure doors as found.
Assist staff and residents with troubleshooting maintenance issues.
Perform visual safety inspections at each visit, including checking smoke detectors, fire extinguishers, bulbs, and HVAC filters.
Conduct quarterly walkthroughs of properties to assess common areas and interior and exterior conditions.
Plan and perform seasonal maintenance tasks, such as HVAC filter changes and hot water heater flushes, with the Maintenance Coordinator.
Prepare properties for weather-related emergencies by clearing drains, providing sandbags, ice melt, and snow shovels, and ensuring resident safety.
Build trust with residents through a friendly and professional presence; leave maintenance updates and communicate clearly about work and expectations.
Alert the team to potential liabilities, larger repairs, and safety concerns.
Retain and upload receipts for purchased supplies for reimbursement billing.
Maintain a current inventory of carried tools and equipment.
Provide inspection and walkthrough reports to the Maintenance Coordinator.
Attend and participate in maintenance and full staff meetings, prepared and on time.
Contribute to team performance goals for billable hours, resolution speed, and resident satisfaction.
Care for and maintain personal and company equipment.
Operate according to OSHA standards, company safety policies, code of conduct, policies, and procedures; take safety measures before repairs or projects.