Maintenance Technician I
About The Position
The Maintenance Technician I maintains the cosmetic appearance of the interior and exterior of all buildings and grounds throughout the property. The technician must learn Hilton Grand Vacations procedures, OSHA standards, and the HGV Safety Handbook, and adapt to changing guest, owner, associate, and workload needs. The role requires basic knowledge of electrical, HVAC, plumbing, mechanical equipment, carpentry, painting, appliance repair, flooring repair, and general building trades. The technician completes preventive maintenance and planned corrective work orders, maintains related records, communicates with supervisors, and provides prompt, professional service to guests, owners, associates, and other customers. The position requires schedule flexibility to accommodate a seven-day work week and adherence to company, engineering, and safety policies. The employer describes itself as an equal opportunity employer and provides reasonable accommodations to individuals with disabilities during the application and interview process, for essential job functions, and to receive employment benefits and privileges.
Requirements
- At least six months of customer service and/or hospitality experience.
- Excellent interpersonal skills when dealing with guests, associates, and the general public.
- Ability to learn and adapt to a fast-paced environment.
- Team-player attitude and ability to take direction from the Engineering Manager.
- Positive attitude.
- Basic knowledge of electrical, HVAC, plumbing, mechanical equipment, carpentry, painting, appliance repair, flooring repair, and general building trades.
- Ability to use hand and power tools.
- Ability to climb and work on ladders up to 20 feet high.
- Schedule flexibility to accommodate a seven-day work week.
Nice To Haves
- High school diploma or GED is preferred.
Responsibilities
- Provide excellent service to internal and external customers.
- Maintain proper working relationships within the department and with other operating departments on the property.
- Maintain accurate records for work orders and preventive maintenance, safety, major equipment repair or replacement, and parts and supplies inventory.
- Address guests’ and associates’ concerns and maintenance needs in a friendly and professional manner.
- Use hand and power tools.
- Climb and work on ladders up to 20 feet high.
- Complete preventive maintenance and planned corrective daily work orders assigned by engineering management, the front desk, or others, including landscaping, hardscape repairs, asset cleaning, and guest and non-guest calls.
- Pass written communications to supervisors; file daily logs in the logbook and complete work orders in the MMS or local tracking system.
- Provide quick and satisfactory service to owners and guests to ensure their satisfaction.
- Carry out management requests within the associate’s ability to support customer satisfaction.
- Follow company and engineering policies and procedures.
- Follow safety procedures and ensure OSHA standards are followed.
- Learn and meet engineering requirements for future growth in the department.
- Maintain schedule flexibility to accommodate a seven-day work week.
- Abide by policies in the HGV Employee Handbook.
Benefits
- Day 1 eligibility for medical, dental, and vision health care options.
- Recognition programs and rewards.
- Travel discounts program.
- Paid vacation and paid sick days.
- Employee Assistance Program supporting physical and mental wellbeing.
- 401(k) program with company match.
- Tuition reimbursement programs.
- Employee stock purchase program.
- Learning and advancement opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
