Maintenance Technician I - Grounds

Hilton Grand Vacations • Orlando, FL

13d

About The Position

The Maintenance Technician I maintains the cosmetic appearance of buildings and grounds across the property, both indoors and outdoors. The role requires familiarity with Hilton Grand Vacations procedures, OSHA standards, and the Hilton Grand Vacations Safety Handbook, as well as flexibility in responding to changing guest, owner, associate, and workload needs. The technician uses basic knowledge of electrical, HVAC, plumbing, mechanical equipment, carpentry, painting, appliance repair, flooring repair, and general building trades. The position provides responsive service to guests and associates, completes maintenance and preventive-maintenance work, keeps accurate records, and follows company and safety procedures. Schedule flexibility is required to accommodate a seven-day work week.

Requirements

• At least six months of customer service and/or hospitality experience.
• Excellent interpersonal skills when dealing with guests, associates, and the general public.
• Ability to learn and adapt to a fast-paced environment.
• Team-player attitude and ability to take direction from the Engineering Manager.
• Positive attitude.
• Ability to use hand and power tools.
• Ability to climb and work on ladders up to 20 feet in height.
• Schedule flexibility to accommodate a seven-day work week.
• Willingness to abide by the policies in the HGV Employee Handbook.

Nice To Haves

• High school diploma or GED (preferred).

Responsibilities

• Provide excellent service to internal and external customers and maintain effective working relationships within the department and with other property departments.
• Maintain accurate records for work orders and preventive maintenance, safety, major equipment repairs or replacements, and parts and supplies inventory.
• Address guests’ and associates’ concerns and maintenance needs in a friendly, professional manner.
• Use hand and power tools and climb and work on ladders up to 20 feet high.
• Complete preventive-maintenance and planned corrective work orders assigned by engineering management, the front desk, or others. Work includes landscaping, hardscape repairs, asset cleaning, guest calls, and non-guest calls.
• Pass written communications to supervisors, file daily logs in the logbook, and complete work orders in the MMS or local tracking system.
• Provide prompt, satisfactory service to owners and guests and carry out management requests within the associate’s ability to support customer satisfaction.
• Follow company and engineering policies and procedures, safety procedures, and OSHA standards.
• Learn and meet engineering requirements to support future growth in the department.
• Maintain schedule flexibility to accommodate a seven-day work week and abide by the HGV Employee Handbook.

Benefits

• Day 1 eligibility for health benefits, including medical, dental, and vision coverage.
• Recognition programs and rewards.
• Travel discounts program.
• Paid vacation and paid sick days.
• Employee Assistance Program supporting physical and mental wellbeing.
• 401(k) program with company match.
• Tuition reimbursement programs.
• Employee stock purchase program.
• Learning and advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED