Maintenance Technician 3

Altice USA•Greenwood, MS

16h

About The Position

Under general supervision, the Maintenance Technician III repairs and maintains fiber and coaxial transport and distribution cable services for residential and business video, data, telephone, and security. The role may also support repair and maintenance of headend electronics and critical infrastructure equipment, troubleshoot from the headend to customers’ electronic devices, and provide service and installation as needed. The technician supports and mentors lower-level technicians while helping meet customer needs.

Requirements

High school diploma or equivalent.
Valid driver’s license in good standing in the state of current residence.
Ability to meet Department of Transportation (DOT) driver qualification standards, including having a valid medical certificate.
Ability to obtain a current DOT medical card and a valid Commercial Driver’s License where applicable, and comply with applicable DOT requirements.
Qualified to obtain required state licenses for installing or servicing security services, if applicable.
Ability to understand and operate appropriate testing equipment, such as signal level meters and ohm meters.
Fiber repair and troubleshooting experience.
In-depth knowledge of FTTH and RFOG architecture, including the ROLT, backhaul, and distribution plant.
Ability to use FTTH network software tools, including AGORA, Netwin, and Net-Q.
Experience working with an ISP or ISP “Hot Hands.”
Experience and/or knowledge of OSP construction tasks.
Must pass a post-offer/pre-employment physical assessment of the job’s physical demands, and another assessment if returning to work after a leave of absence.

Nice To Haves

BDS and BTS certification.

Responsibilities

Perform demand and preventive maintenance by troubleshooting and repairing transport, trunk, and distribution networks from the Master Telecommunication Center (headend) to customers’ electronic devices.
Maintain a unity gain network.
Perform FCC-required network tests.
Perform the duties of Maintenance Technician I and II as needed.
Troubleshoot and repair the distribution network from the headend to customers’ electronic devices.
Maintain network integrity through preventive maintenance.
Build, troubleshoot, and repair all aspects of FTTH and RFOG networks.
Resolve issues during installation and scheduled service calls from customers’ electronic devices to the tap.
Partner with Design, Construction, ISP, NOC/ROC, and other groups to resolve escalated issues and identify improvements.
Coordinate and oversee training initiatives for new and existing team members.
Coach and develop team members in technical proficiency, customer service, and troubleshooting.
Help create and implement training materials and best practices to support efficiency and consistency.
Conduct regular performance assessments and provide constructive feedback.
Perform other tasks as needed to support the infrastructure and team.