Maintenance Technician 3

Altice USA•Midland, TX

About The Position

Under general supervision, the Maintenance Technician III repairs and maintains fiber and coaxial transport and distribution cable services supporting residential and business video, data, telephone, and security. The role may also support repair and maintenance of headend electronics and critical infrastructure equipment. It troubleshoots service from the headend to customers’ electronic devices, supports and mentors lower-level technicians, and performs service and installation work as needed to meet customer needs.

Requirements

Internal applicants must complete the Career Progression program to be eligible.
High school diploma or equivalent.
Maintain a valid driver’s license in good standing in the state of residence and meet all DOT driver qualification standards, including holding a valid medical certificate.
Ability to obtain a current DOT medical card and a valid CDL where applicable, and comply with applicable DOT requirements.
Qualified to obtain any state-required licenses for installing or servicing security services, if applicable.
Ability to understand and operate appropriate testing equipment, such as signal level meters and ohm meters.
Experience in fiber repair and troubleshooting.
In-depth knowledge of FTTH and RFOG architecture, including the ROLT, backhaul, and distribution plant.
Ability to use FTTH network software tools, including AGORA, Netwin, and Net-Q.
The job’s physical demands will be provided upon request and with an offer of employment; must pass a physical assessment of those demands after the offer and before employment, and when returning to work following a leave of absence.

Nice To Haves

BDS and BTS certification preferred.
Experience working with an ISP or providing “Hot Hands” support for an ISP.
Experience or knowledge of OSP construction tasks.

Responsibilities

Perform demand and preventive maintenance by troubleshooting and repairing transport, trunk, and distribution networks from the headend to customers’ electronic devices.
Maintain a unity-gain network.
Perform FCC-required network tests.
Perform duties of Maintenance Technician I and II as necessary.
Troubleshoot and repair the distribution network from the headend to customers’ electronic devices.
Maintain network integrity through preventive maintenance.
Build, troubleshoot, and repair all aspects of FTTH and RFOG networks.
Resolve issues during installation and scheduled service calls, from customer electronic devices to the tap.
Partner with Design, construction, ISP, NOC/ROC, and other groups to resolve escalated issues and identify areas for improvement.
Coordinate and oversee training initiatives for new and existing team members.
Coach and develop team members in technical proficiency, customer service, and troubleshooting.
Assist in creating and implementing training materials and best practices.
Conduct performance assessments and provide constructive feedback to team members.
Perform other tasks as assigned to support the infrastructure and team.