Maintenance Supervisor

Avenue5 Residential • Longview, TX

9d

About The Position

The Maintenance Supervisor is responsible for the day-to-day maintenance operations and physical upkeep of the assigned property, ensuring compliance with Avenue5 policies and standards, applicable local, state, and federal regulations, and the company risk management program. The role contributes to and adheres to the property budget while coordinating daily maintenance tasks, service requests, unit make-readies, and preventative maintenance. The supervisor also mentors the maintenance team, supports resident satisfaction, and collaborates with property leadership on operations and property challenges.

The position performs and oversees a broad range of maintenance and repair work, including electrical, plumbing, appliance, flooring, carpentry, HVAC, and grounds maintenance, as well as proactive upkeep of property systems and amenities. It includes inspections, emergency response, supplier and contractor coordination, and participation in an on-call rotation. The role requires professional interactions with residents and colleagues, adherence to safety and risk-management requirements, and completion of required company training.

Requirements

• High school diploma or equivalent.
• At least three years of experience in the property management industry or a directly related field.
• General maintenance and carpentry skills.
• Valid driver’s license, clean driving record, and current auto insurance.
• Ability to read, write, and understand English.
• Ability to use general office equipment, including a telephone, fax machine, printer, copier, and key track system.
• Excellent customer service and interpersonal skills, with the ability to relate to others.
• Strong organizational and time-management skills.
• Ability to multitask and perform basic mathematical functions.
• Ability to cope with and defuse situations involving angry or difficult people.
• Ability to maintain confidentiality.
• Professional appearance and compliance with the prescribed uniform policy.
• Compliance with all safety requirements.
• Ability to participate in an on-call rotation as necessary.

Responsibilities

• Oversee day-to-day maintenance operations and the physical upkeep of the assigned property.
• Ensure property compliance with company policies and standards, local, state, and federal regulations, and the company risk management program.
• Contribute to and adhere to the property budget; monitor maintenance costs and provide input on future budget expenses.
• Coordinate with the maintenance team to complete daily tasks, service requests, and unit make-readies to company standards.
• Review and track service-request progress and identify chronic maintenance issues.
• Respond promptly and professionally to maintenance-related issues according to company policy and practices.
• Perform repairs involving electrical, plumbing, appliances, flooring, carpentry, HVAC, and grounds maintenance, as permitted by state guidelines.
• Perform general carpentry duties, including wallboard, countertop and cabinet, finish carpentry, window and glass, door and lock, and ceramic tile repairs.
• Perform preventative maintenance involving items such as siding, painting, lighting, sprinklers, pools, golf carts, and elevators.
• Maintain accurate work-order records and verify orders are completed on time and to company standards and resident satisfaction.
• Inspect property grounds, buildings, and common-area amenities daily for safety, cleanliness, and maintenance needs.
• Oversee and assist with property emergencies, including snow and other inclement weather, fires, and floods.
• Communicate maintenance issues promptly to the maintenance supervisor and property manager.
• Promote and observe safety and risk management in accordance with applicable regulations and company rules.
• Help monitor emergency on-call and after-hours maintenance response times and address issues as needed.
• Participate in the on-call rotation as necessary.
• Promote resident satisfaction through cleanliness, curb appeal, and courteous, professional interactions with current and prospective residents.
• Build positive, active, collaborative relationships with residents, other properties, and associated agencies.
• Conduct pre-move-in and post-move-out apartment inspections and ensure timely, quality unit turns.
• Mentor the maintenance team and promote professional conduct and appearance.
• Administer the company risk management program.
• Complete special projects assigned by the maintenance supervisor and/or property manager.
• Solicit suppliers and contractors when work is necessary and monitor their compliance with company policy.
• Work with the property manager to ensure the team and property meet company, ownership, state, and federal policies and standards.
• Walk the property weekly with property leadership to discuss property challenges and operations.
• Perform other duties as assigned by property leadership.
• Complete and successfully pass Avenue5 Fair Housing, Diversity and Inclusion Training within the first 30 days of employment.

Benefits

• Medical, dental, vision, and mental health coverage options.
• Basic life insurance.
• Matching 401(k) contributions.
• Paid time off, including 10 paid holidays, a community service day, and the employee’s birthday.
• Mentoring.
• Professional development.
• Discounts.
• Tuition reimbursement.
• Recognition program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED