Maintenance Supervisor

FCA Management, LLC•Norfolk, VA

13d•$0 - $34

About The Position

The Maintenance Supervisor oversees and performs technical and mechanical work to ensure the community’s buildings, grounds, amenities, and common areas meet company standards for cleanliness, appearance, safety, and functionality. The role handles service requests and routine upkeep, oversees apartment make-ready work, maintains supplies and equipment, and helps ensure work by team members and contractors meets quality and safety standards. The position works both inside and outside apartment buildings and throughout the community, including amenities. It requires a flexible schedule that includes on-call coverage during evenings, weekends, and holidays. Rare or regular travel may be required to assist other properties or attend training and business meetings.

Requirements

EPA Type I and II or Universal certification for refrigerant recycling.
Certified Pool Operator (CPO) certification, or willingness to obtain it within 90 days of hire.
Successful completion of OSHA 10 and/or OSHA 30, or willingness to complete the certification course within 90 days of hire.
All certifications required by applicable state and local jurisdictions.
Valid driver’s license to operate a golf cart on the property.
Provide own hand tools unless prohibited by state law, and be knowledgeable and skilled in the safe use and maintenance of hand tools, power tools, user-moved aids, mechanical equipment, and measuring devices.
Working and reliable cellular device for on-call purposes.
Ability to apply logical thinking to define and correct problems.
Customer-service and interpersonal communication skills to interact effectively and courteously with residents, clients, team members, and other business contacts, and remain calm when resolving customer problems.
Ability to read, write, and communicate effectively, represent company management in a support capacity, serve as a point of contact, and answer questions about department operating policies.
Proficiency with internet, word-processing, spreadsheet, and database-management programs for maintaining records and preparing information for managers.
Ability to operate basic office machines, including copiers, fax machines, calculators, postage meters, and multi-line telephone systems.
Mathematical skills to add, subtract, multiply, and divide whole numbers, decimals, and fractions for reviewing and completing financial, administrative, and legal documents.
High school diploma, GED, or related experience and/or training.
Ability to work a flexible schedule, including on-call coverage during evenings, weekends, and holidays.
Ability to work indoors and outdoors in all weather conditions.
Ability to stand, walk, and/or sit for extended periods; bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas.
Ability to push, pull, lift, carry, or maneuver up to 25 pounds independently and 50 pounds with assistance.

Nice To Haves

Property management system experience.

Responsibilities

Diagnose and repair problems reported through resident work orders and perform routine community upkeep in accordance with policies, procedures, safety standards, and code requirements.
Oversee and complete apartment make-ready work, including pre-move-out inspections, punch lists, vendor scheduling, supply procurement, maintenance tasks, and inspection of completed work.
Develop and maintain standards for cleanliness and appearance across grounds, amenities, building exteriors, market-ready interiors, breezeways, curbs, signage, offices, garbage areas, parking lots, and other common areas.
Periodically inspect service team members’ work, assess the effectiveness of policies and procedures, and develop corrective action plans as needed.
Inspect contractors’, vendors’, and service providers’ work to verify that quality, materials, services, scope, and specifications meet requirements.
Maintain adequate inventory of spare parts and maintenance materials, and work with the Community Manager to order supplies and tools within budget guidelines.
Complete monthly preventative maintenance procedures as outlined in the Policy and Procedure Manual.
Support cost-control efforts by repairing parts when possible, minimizing waste, and using tools and equipment correctly.
Conduct scheduled safety meetings, keep MSDS sheets current and accessible, and stay current on OSHA and other safety requirements to support compliance.
Provide respectful customer service, answer questions, respond sensitively to complaints, and complete assigned work orders efficiently and urgently.
Assist the Community Manager in developing budgets for regular repairs, maintenance, and capital expenses.
Follow policies and procedures, monitor applicable regulatory and operational requirements, and report violations or infractions to appropriate individuals.
Schedule and perform minor and routine maintenance on equipment and keep tools in excellent condition.
Conduct routine and periodic community inspections to identify safety, risk-management, and repair concerns, and communicate the community’s physical needs to appropriate individuals.
Complete service-request documentation and other paperwork accurately and on time so requests can be tracked and completed.
Identify opportunities for improvement and suggest ways to increase efficiency and productivity.
Stay informed about changes in technology, processes, and industry standards through training, research, publications, or other appropriate methods, and apply relevant knowledge to the role.